Implementation Specialist – Professional Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Gain a comprehensive understanding of the Censis product suite, which offers a SaaS-based end-to-end solution. This encompasses CensiTrac, LoanerLink, ScopeTrac, and CensiTrac Analytics Modules.

• Formulate implementation strategies and identify as well as assess installation challenges.

• Provide training to clients on all features and advantages of Censis products.

• Foster enthusiasm and excitement surrounding the product.

• Conduct demonstrations and in-service training as required, both at client locations and virtually.

• Complete training checklists, daily reports, and implementation documentation necessary during the implementation phase.

• Engage in software upgrade training.

• Detect installation issues, software bugs, and/or necessary software alterations to inform Product Development.

• May assist with the installation and removal of hardware during operational readiness validations, which may involve lifting up to 25 lbs.

• Establish and uphold client satisfaction throughout the implementation training process.

• Actively engage in any required project tasks.

• Responsible for maintaining expertise in hardware installation and troubleshooting, including but not limited to PCs, printers, label printers, scanners, PDAs, etc.

• Proactively acquire knowledge on new features of all Censis products.

• Exhibit strong attention to detail when constructing container definitions.

• Competent in both electrochemical and laser marking technologies; capable of marking and commissioning instruments.

• Demonstrate proficiency in Adobe, Word, and Excel to convert and/or prepare customer count sheet data for upload.

• Complete annual performance evaluations.

• Achieve performance and development objectives.

• Provide internal support to other departments as needed; perform additional duties as assigned.

• Weekend or overnight shifts may be required.

⛳️ Requirements

• Outstanding presentation and communication abilities.

• Comfortable and familiar with computer systems.

• Highly organized and detail-oriented.

• Self-motivated individual.

• Proficient in Microsoft Office Applications.

• Certified in Sterile Processing.

• Experience in implementing systems within healthcare settings.

• 1-2 years of experience in Sterile Processing or healthcare, with knowledge of surgical instrument nomenclature.

• Familiarity with Salesforce and/or other project management tools.

🏝️ Benefits

• Up to 75% travel requirement, which includes visiting various facilities on a weekly basis from Monday to Friday.