Implementation Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee configuration and issue tickets, collaborating with customers, third-party vendors, and internal teams to ensure timelines are met.

• Support Technical Consultants in gathering requirements effectively.

• Collaborate with customers to collect configuration data from external vendors.

• Engage in meetings with customers and third-party vendors.

• Execute software configuration and customizations to prepare the customer’s testing environment for testing, training, and launch activities.

• Conduct functional and integration testing.

• Monitor and report on project configuration and testing progress, escalating issues as necessary.

• Investigate and resolve configuration and usability inquiries from end users.

• Become a subject matter expert in at least three Alkami products and vendor integrations.

• Stay updated on product knowledge as new enhancements and functionalities are introduced in the application.

• Promote a culture that prioritizes ticket performance and customer satisfaction.

• Collaborate with team members on internal projects to enhance team performance, encourage growth, and help achieve departmental and company objectives.

• Document necessary changes and provide feedback to the documentation owner.

• Relay configuration and testing feedback to upstream teams to enhance the product and implementation process.

• Perform other duties as required.

⛳️ Requirements

• Over 3 years of experience in implementing cloud-based systems.

• 2-5 years of experience working with external clients, including written, telephonic, and in-person interactions.

• More than 2 years of experience in writing test cases and advising clients on best practices for software testing.

• Capability to triage and troubleshoot software configurations.

• Strong verbal and written communication skills along with excellent problem-solving abilities.

• General understanding of software delivery processes and a strong desire to learn and advance into more complex roles.

• Proficient in using Google or Microsoft Office productivity tools, including Outlook, Excel, Word, PowerPoint, or similar applications.

• Outstanding organizational and time management skills.

• Meticulous attention to detail in all job aspects.

🏝️ Benefits

• Remote-first work environment.

• Unlimited paid time off.

• 401(k) plan with employer matching.