Implementation Specialist, Benefits

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement client projects following WEX's established frameworks.

• Lead cross-departmental collaboration, coordinating with Sales, Client Support Services, Operations, Claims, Integration Analysts, and Participant Services.

• Offer expert advice and insights, serving as the client's advocate to promote essential process enhancements.

• Review implementation documentation to ensure the accuracy and completeness of plan configurations.

• Maintain documentation regarding scope and associated risks, proactively addressing potential project disruptions.

• Build and sustain strategic relationships with consultants, brokers, and employers.

• Promote ongoing process improvement initiatives to boost efficiency and maximize client value.

⛳️ Requirements

• Bachelor’s degree (preferred).

• At least three years of relevant industry experience or an equivalent background.

• Proficient in Google Suite and Microsoft Office applications.

• Familiarity with the OnBase document management system (preferred).

• Proven ability to navigate and utilize various technological platforms.

• Significant experience in client-facing roles, showcasing exceptional communication and interpersonal abilities.

• Demonstrated expertise in escalation management with a dedication to achieving outstanding client satisfaction.

🏝️ Benefits

• Health, dental, and vision insurances.

• Retirement savings plan.

• Paid time off.

• Health savings account.

• Flexible spending accounts.

• Life insurance.

• Disability insurance.

• Tuition reimbursement.

• Additional benefits.