Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Configure and quality assure the products, identifying issues and escalating them as necessary.

• Assist Implementation Managers with User Acceptance Testing alongside customers.

• Maintain and enhance documentation, which includes configuration guides, process workflows, and testing protocols.

• Facilitate internal process improvements by identifying inefficiencies and contributing to workflow advancements.

• Collaborate closely with Implementation, R&D, Support, Solutions Engineering, Training, and Customer Success teams.

• Analyze customer data to provide insights and enhance the speed to value during new customer onboarding.

⛳️ Requirements

• Bachelor’s degree in a pertinent field (e.g., Computer Science, Psychology, Biology), or related coursework.

• 0-2 years of relevant experience through internships, research, or roles in technical support, analysis, or configuration.

• Data-driven, detail-oriented, customer-focused, business-minded, and intellectually curious with a technological inclination.

• Skilled in utilizing AI to optimize tasks and enhance output.

• Possess a proactive learning mindset and adaptability to new tools.

• Basic knowledge of software configuration and testing is advantageous.

• Exceptional written and verbal communication abilities.

• A self-starter who actively seeks opportunities to contribute.

• Experience in healthcare or startups is a plus.

• Willingness to travel to customer sites as needed.

🏝️ Benefits

• A team of exceptional individuals united by a shared vision and an unwavering drive to achieve goals.

• An opportunity to build, develop, and play a pivotal role in shaping how technology can enhance the effectiveness of therapy.

• Fully remote work environment.

• Competitive health and wellness benefits, including mental healthcare support and life and AD&D insurance.

• Significant equity and 401(k) plans with a 4% match.

• Company-sponsored retirement plan.

• Global business travel insurance covering you and any dependents traveling with you.

• Budget for domestic conferences and an annual learning & development stipend.

• Remote work stipend.

• Generous PTO, additional mental health days, and paid time off to recharge, care for yourself and loved ones, and manage life's moments.

• 24-week paid leave for birth parents and 20-week paid parental leave, with work-from-home flexibility for up to 4 weeks post-leave.

• Coverage for fertility treatment and family planning.

• Six coaching sessions available for you and your dependents.

• Annual learning & development stipend.

• Employee resource groups and team-driven celebrations and events.