Implementation Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Execute Appspace Intranet configurations for both new and existing clients, including setup of configurations, content organization, and preparations for go-live.

• Act as the lead implementation resource, establishing clear expectations with internal teams to effectively communicate with customers, overseeing timelines, and ensuring robust communication throughout each engagement.

• Configure and validate Appspace Intranet environments to cater to each customer’s unique structural, design, and content specifications.

• When necessary, conduct customized onboarding sessions and training for customer administrators and content managers, fostering self-sufficiency after launch.

• Implement Appspace Internal Communications features such as news feeds, announcements, targeted content channels, and employee engagement tools.

• Provide guidance on internal communications strategy—assisting in structuring content hierarchies, defining publishing workflows, and effectively reaching the appropriate audiences.

• Support structured migration processes for clients transitioning from Legacy Platforms to the Appspace Intranet platform.

• Maintain a comprehensive migration checklist and sign-off procedure to ensure that every engagement adheres to a consistent quality standard before customer acceptance.

⛳️ Requirements

• Practical experience in implementing, configuring, or managing intranet or internal communications platforms (Appspace, Sharepoint, Igloo, SharePoint, or similar).

• Understanding of workplace management solutions—such as space reservation, room/desk booking, digital signage, or similar—with the capability to quickly adapt to implementation delivery.

• Proficiency in platform migrations—transferring content, structure, and permissions from one system to another—with a focus on quality.

• Basic technical knowledge in at least one of the following: C#, cloud service platforms, or NoSQL/document databases, sufficient to investigate issues and convey findings clearly.

• Strong attention to detail with experience conducting structured QA validation of content or system configurations.

• Exceptional communication skills—able to convert technical findings into clear, customer-friendly language.

• Capability to manage multiple implementation projects concurrently with a high level of organization and follow-through.

• Customer-focused mindset with experience in direct client-facing delivery roles.

🏝️ Benefits

• Generous PTO

• 5 additional days off for training

• Flexible work schedules

• Remote work opportunities

• Appspace Quiet Fridays (No non-essential internal meetings scheduled)

• Paid company holidays