Implementation Project Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the main project manager for clients while overseeing multiple, concurrent implementations of SwiftConnect products.

• Build and maintain robust relationships with customers, serving as a trusted advisor throughout the project's duration.

• Collaborate effectively with clients to comprehend their needs and objectives, ensuring they receive top-tier support and satisfaction during their entire customer journey.

• Work in partnership with clients and internal teams to establish project goals and parameters.

• Manage various customer projects from initiation to launch, ensuring timely delivery within scope and budget.

• Supervise the complete project lifecycle, which includes planning, execution, and conclusion.

• Maintain accurate and current customer information in our Project Management and CRM systems.

⛳️ Requirements

• Over 5 years of experience in software implementation project management within the software-as-a-service sector.

• Familiarity with Access Control Systems or associated technologies in the access control industry.

• Proven capability to rapidly acquire a comprehensive understanding of enterprise products and services.

• Successful history of deploying enterprise-level customer projects.

• Strong project management abilities, including the creation and execution of project plans, monitoring progress, and managing multiple customer implementation projects at once.

• Exceptional communication skills, with the capacity to engage effectively with customers, stakeholders, and team members.

• Strong analytical and problem-solving skills, with the ability to identify and address risks and issues proactively.

• Capability to work both independently and as part of a team, take initiative, and handle multiple priorities in a fast-paced, dynamic environment.

• Ability to grasp technical concepts and articulate them in simple terms to customers.

• Keen attention to detail and thoroughness in all tasks.

• Experience with CRM systems like Salesforce and project management software.

• Eagerness to learn new skills and utilize new tools.

• Strong communication skills and a commitment to being an effective team player.

• Excellent time management skills, with a focus on prioritization and organization.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.

• A dynamic and inclusive company culture.