Client Experience Project Administrator

This is a fully remote position, open to applicants in Florida.

📋 Description

• Act as a key intermediary between Enterprise Sales Teams, clients, partners, and project managers.

• Organize and facilitate the delivery of products.

• Keep updates on project timelines and statuses.

• Prepare necessary reports for clients.

• Coordinate actions for any last-minute product or delivery modifications.

• Ensure that departmental processes comply with Sarbanes-Oxley controls.

• Handle inquiries and escalations effectively.

• Collaborate with the Project Manager and Client Experience stocking team to address product requirements, availability, and delivery.

• Monitor and schedule deliveries while managing returns.

⛳️ Requirements

• Associate's Degree or a comparable combination of education and work experience.

• A minimum of 9 years of relevant work experience is required for this role.

• 11 years of total work experience is necessary for full proficiency.

• Intermediate to advanced skills in Excel.

• Familiarity with the Traxx/MarkITPlace enterprise system.

• Knowledge of applications utilized for managing and tracking value-added services activities.

• Intermediate to advanced proficiency in the Microsoft Office suite.

• Understanding the lifecycle of a customer order along with some order processing experience.

• Awareness of the Enterprise sales organization and its sales processes.

• Comprehension of Supply Chain Management processes.

• Proven knowledge of the project coordination process.

• Exceptional communication skills.

🏝️ Benefits

• 401k plans.

• Medical insurance.

• Complimentary therapy visits.

• Mental health coaching and tools.

• Meditation resources.

• Generous paid time off, which includes vacation and sick leave, as well as Wellness and Volunteer Time Off days.