Implementation Project Manager

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Take ownership of the implementation project plan for each new client, including milestones, owners, dates, and dependencies, and keep it updated throughout the onboarding process.

• Act as the primary project contact for clients during onboarding: managing scheduling, follow-ups, weekly status updates, and providing clear insights on progress and next steps.

• Facilitate client-side execution by pursuing OAuth grants, API keys, populating Google Sheets templates, sending Snowflake/BigQuery share invites, and coordinating stakeholder availability, ensuring that technical tasks are not hindered by forgotten client responsibilities.

• Convert the Solutions Engineer's technical findings and requests into straightforward client communications that are clear, actionable, and instill confidence.

• Function as the operational backbone that ensures onboarding and ongoing platform initiatives progress smoothly across Customer Success, Solutions Engineering, Data Engineering, and Data Science teams.

• Maintain a centralized source of truth for every onboarding client, tracking lifecycle stages, next action owners, and identifying any obstacles to achieving time-to-value.

• Conduct weekly working sessions between Customer Success and the Integrations team — addressing stalled tickets, confirming ETAs, and equipping the Customer Success team with necessary talking points for client discussions.

• Oversee the Jira workflow on behalf of Customer Success Managers (CSMs): create tickets scoped by the Solutions Engineer, assign them to the appropriate owner, follow up on statuses, and ensure feedback is communicated to the CSM.

• Continue managing ongoing work post-launch — including new connector additions, connector migrations (e.g., Amazon Vendor Central, Walmart Connect API), model refreshes, and custom data requests — to relieve CSMs from also serving as project managers.

• Lead the client-facing resolution process when a connector malfunctions or requires reauthorization: schedule calls, send reminders, track resolutions, confirm implementation, and communicate outcomes.

• Generate client-ready project recaps and status summaries for quarterly business reviews (QBRs), executive updates, and renewal discussions.

• Develop and uphold the onboarding tracker, portfolio status dashboards, and lightweight tools in Notion, Vitally, and Google Sheets that provide the Customer Success team with real-time pipeline visibility.

• Manage the implementation playbook, kickoff templates, status-update templates, and client-facing materials — ensuring they remain current as the platform evolves.

• Identify recurring process bottlenecks and collaborate with the Solutions Engineer and Integrations Lead to implement systemic solutions that prevent the same issues from causing delays repeatedly.

⛳️ Requirements

• 3–5+ years of experience in client-facing project management or technical program management, preferably within B2B SaaS, marketing technology, analytics, or data platforms.

• A valid project management certification such as PMP, PRINCE2, CAPM, CSM, or a similar qualification.

• A demonstrated history of leading kickoff calls, status meetings, and executive updates with mid-market and enterprise clients, along with strong written follow-through via email and Slack.

• Proven ability to manage multiple parallel workstreams simultaneously — instinctively utilizing project plans, status updates, or checklists rather than relying solely on memory.

• Comfortable collaborating closely with technical colleagues (Solutions Engineers, Data Engineers) without needing to possess technical expertise — able to comprehend technical explanations, ask insightful clarifying questions, and effectively convey findings to non-technical clients.

• Exceptional written and verbal English skills; the role predominantly involves client calls, Slack, Jira, Notion, and email interactions with U.S. clients and internal teams.

• Strong organizational skills — capable of establishing structure in chaotic environments and keeping complex, multi-party projects on track autonomously.

• A clear and confident communicator who can provide concise status updates, lead focused meetings, and translate ambiguity into actionable items.

• A proactive ownership mindset — you actively pursue open items, identify risks early, and complete tasks independently rather than waiting for prompts.

• Comfortable navigating a fast-paced, high-growth environment where processes are still being developed and your contributions shape the operational playbook.

• A collaborative partner to technical colleagues — you respect the Solutions Engineer's expertise, ask relevant questions, and enhance their work's impact on clients.

• Familiarity with Jira workflows and dashboards, Notion, HubSpot, and modern Customer Success tools such as Vitally or Gainsight is a significant advantage.

• Experience with data connectors, API integrations, or data warehouse initiatives — enough to be familiar with terms like Fivetran, OAuth, Snowflake share, schema, and reauthorization.

• Comfortable utilizing AI-assisted tools such as Claude, ChatGPT, or Granola to enhance personal workflow efficiency; the team relies heavily on AI and expects every new hire to do the same.

🏝️ Benefits

• Final compensation is determined after assessing experience and location.