Implementation Project Manager

This is a fully remote position, open to applicants in Spain.

📋 Description

• Act as a functional and domain authority on ServiceChannel, possessing a deep understanding of facilities management, maintenance operations, and multi-site service delivery.

• Facilitate customer discovery sessions to grasp facilities workflows, service models, vendor frameworks, and operational limitations.

• Convert facilities and maintenance needs into comprehensive project plans that align with scope, budget, and delivery schedules.

• Assist customers through configuration, training, testing, and go-live phases, emphasizing real-world operational adoption.

• Clearly articulate technical and functional concepts to both technical and non-technical stakeholders, including facilities and operations leaders.

• Foster strong collaborative relationships with cross-functional teams (Customer Success, Product, Engineering, Global teams) and provide leadership in delivery.

• Offer comprehensive client support, including configuration suggestions, platform training, and integration assistance.

• Diagnose intricate functional and technical challenges related to facilities workflows, vendors, and service execution.

• Oversee customer and internal resources to achieve milestones and ensure consistent, high-quality delivery.

• Engage in cross-functional projects to champion facilities-driven customer requirements and continually enhance the client experience.

• Guide junior project managers on implementation methodologies, facilities best practices, and customer engagement strategies.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience is required.

• A minimum of 2 years managing enterprise software implementations (CRM, EAM, FM, or similar platforms) is essential.

• Strong comprehension of Service Delivery environments is necessary.

• Proven track record of managing all phases of the enterprise implementation lifecycle is required.

• Demonstrated capability to execute complex, multi-stakeholder implementations for enterprise clients.

• Excellent problem-solving abilities with a knack for independently resolving customer challenges.

• Outstanding written and verbal communication skills are essential.

• Strong organizational abilities to manage multiple projects, priorities, and budgets effectively.

• Capability to mentor and support fellow project managers is needed.

• Willingness to travel up to 40% is required.

🏝️ Benefits

• Medical, dental, vision, life, and LTD insurance.

• Health Savings Account (HSA).

• 401(k) retirement plan.