Implementation Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily execution of Braze implementation projects, from the initial kickoff to go-live and early adoption phases.

• Take ownership of the integrated project plan: milestones, dependencies, and risks spanning workstreams related to data, integrations, channel configuration, and campaign enablement.

• Collaborate with a Senior Implementation Lead (or Launch Practice Leader) responsible for the overall strategy and executive relationships, ensuring your delivery plan aligns with the established roadmap.

• Facilitate working sessions and status meetings with client stakeholders to clarify requirements, monitor progress, and address any blockers.

• Work closely with Solution Architects, Technical Architects, Technical Producers, and client engineering teams to ensure integrations, data flows, and QA remain on schedule.

• Assist in critical go-live readiness activities, including test planning, deliverability checks, QA coordination, and the creation of launch runbooks.

• Maintain clear and concise project documentation (plans, RAID logs, decision logs, status reports) to keep all parties aligned.

• Proactively escalate risks and issues, propose mitigation strategies, and facilitate decision-making with support from senior leaders when necessary.

• Provide feedback and insights into Stitch implementation playbooks, templates, and best practices as the Braze practice evolves.

• Manage your time effectively to achieve billable utilization targets of 36+ hours per week.

• Be prepared to travel up to 20–25% for project kickoffs, onsite workshops, and key delivery milestones.

⛳️ Requirements

• 5–7+ years of experience in martech, CRM, customer engagement, or related SaaS implementation roles (agency, consultancy, or in-house).

• Proven experience leading or coordinating multi-stakeholder implementation projects from kickoff to go-live.

• Familiarity with Braze or a similar customer engagement platform is highly preferred; Braze certifications or partner experience are advantageous.

• Previous consulting or professional services experience is a plus, though not mandatory.

• Comfortable communicating with executives: you can succinctly summarize project status and risks for senior stakeholders, even if you are not the primary executive sponsor.

• Must be eligible to work in the United States, Canada, or the United Kingdom without requiring visa sponsorship.

🏝️ Benefits

• Medical, dental, vision, and life insurance.

• 401k with company match.

• Flexible PTO policy.

• Monthly tech stipend.

• Paid parental leave.

• In-person onboarding experience at our HQ in Indianapolis, Indiana.

• Mental well-being support.