Implementation Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• The Implementation Manager serves as the architect of customer success, converting intricate workplace equity objectives into quantifiable results.

• You will not only implement software, but also foster leadership in the category by guiding enterprise clients from their initial interaction to complete platform adoption.

• Your efforts will ensure that workplace equity is predictable, quantifiable, and deeply embedded in our clients' core values.

• As a key member of the implementation team, Implementation Managers exhibit strong communication abilities, show a passion for product adoption, manage multiple workflows, are dedicated to delivering customer value, and collaborate effectively across functions.

• In this position, the Implementation Manager will collaborate closely with team members who possess diverse areas of domain expertise, product knowledge, and strategic support.

• Your primary objective will be to delight and nurture the customer while expediting their time to value by providing solutions that foster more equitable workplaces.

⛳️ Requirements

• You are passionate about our mission to eliminate pay and opportunity disparities and foster fairness in the workplace.

• You are a self-motivated individual who excels when working independently, with minimal supervision, in a collaborative, supportive, and friendly environment.

• You have a proven track record of successful collaboration, communication, and cross-functional teamwork.

• You have experience in onboarding and implementing Enterprise customers with a SaaS product.

• You are adept at managing expectations and adept at navigating ambiguous areas to address challenges.

• You possess a strong curiosity and a willingness to explore all facets of the product to uncover new opportunities that meet customer needs.

• You are open to asking questions and seeking assistance and expertise from others.

• You bring empathy, composure, and confidence to help customers navigate challenges.

• You are proactive, always anticipating the next steps needed to meet customer requirements.

• You possess outstanding organizational, project management, and time management skills.

• You are capable of owning and driving initiatives within Syndio that leverage and develop your skills and interests.

🏝️ Benefits

• Competitive Compensation. For this role, our salary is targeted at $99-116k per year. Final offer amounts are influenced by factors such as experience and expertise. We adopt a geo-neutral compensation approach within the US, ensuring that pay is determined by job function and level, not location.

• Syndio Equity. So you can partake in Syndio’s success.

• Flexible Vacation Policy. We encourage our team to take time to recharge as needed, along with paid sick & safe time, compassion leave, and voting leave.

• Medical, Dental, Vision. Syndio covers 90% of employee premiums and 50% for dependents.

• Life Insurance & Disability. Syndio pays the full premium.

• 401(k). To assist you in saving for your future.

• Remote work within the U.S., with a preference for East Coast (ET) to effectively support our global clients.