Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete implementation delivery for designated clients, starting from the kick-off phase to go-live and hypercare.

• Direct technical integration workstreams, which encompass EHR connectivity, HL7/FHIR data exchange, and workflow configuration utilizing Steer Studio and Mirth Connect.

• Keep comprehensive project plans, risk logs, and status reports; proactively identify and address blockers.

• Act as the main point of contact for client stakeholders (IT, clinical operations, C-suite) throughout the implementation process.

• Collaborate cross-functionally with Engineering, Product, and Customer Success to ensure smooth transitions and issue resolution.

• Oversee more than 10 concurrent implementations while maintaining high quality standards.

• Contribute to and uphold implementation playbooks, onboarding templates, and documentation of lessons learned.

• Engage in weekly operational meetings with defined metrics, accountability, and resolution of issues.

• Monitor and report key implementation KPIs — time-to-go-live, adoption rates, integration success rates — to leadership on a weekly basis.

• Travel to client locations as necessary to facilitate implementation workshops, meetings with executive stakeholders, end-user training, and support during go-live activities.

• Serve as Steer's onsite implementation leader during critical project milestones and customer launches.

• Establish trusted relationships with client stakeholders through both virtual and in-person interactions.

⛳️ Requirements

• At least 5 years of project management experience, with a minimum of 3 years in healthcare technology or health IT.

• Demonstrated experience in managing EHR integrations (Epic, Cerner, Athena, eClinicalWorks, or equivalent).

• Familiarity with HL7, FHIR, or clinical data exchange standards; ability to engage with technical teams in depth.

• Comfortable working with structured accountability and defined performance metrics in a fast-paced environment.

• Outstanding written and verbal communication skills; at ease presenting to health system C-suite executives.

• Proven ability to manage multiple complex implementations simultaneously in a dynamic environment.

• Proficient in project management platforms (Asana, Jira, or equivalent).

• Comfortable dealing with ambiguity and the fast pace of a high-growth startup.

• Willingness and capability to travel across the United States (approximately 20-30%) to assist with customer onboarding, implementation, training, and go-live activities.

• Skilled in facilitating onsite workshops, executive presentations, and sessions for stakeholder alignment with healthcare leaders.

• Ability to travel on short notice when necessary to support critical customer initiatives or launch activities.

🏝️ Benefits

• Competitive base salary aligned with experience.

• Comprehensive benefits package (medical, dental, vision).

• High-autonomy work environment with direct access to executive leadership.

• Structured operating framework with clear objectives, metrics, and career advancement opportunities.

• Opportunity to make an impact on over 19 million patients — the mission is significant.

• Flexible PTO and company holidays.