Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assume complete responsibility for managing multiple client projects concurrently, each at varying stages of completion.

• Ensure that all project deliverables, owners, start dates, and due dates are accurately reflected in the project plan.

• Keep project documentation organized, detailed, and precise.

• Actively communicate with Account Management, Business Development, other internal departments, and all stakeholders throughout the client project lifecycle, including status updates on project milestones, scope changes, risks, and necessary actions.

• Guarantee resource availability and appropriate allocation for each project.

• Proactively recognize risks, communicate them to all stakeholders, and implement the necessary measures to mitigate them.

• Facilitate team meetings, document action items, and follow up on deliverables.

• Establish and nurture relationships with broker partners and clients, fostering a foundation of trust and exceptional customer service that the Account Management team can build upon.

• Deliver outstanding service consistently, even during busy periods, while managing tight deadlines.

• Adhere to established project management methodologies and best practices to ensure consistency and quality in project execution.

• Achieve Key Performance Indicator goals and other performance metrics as outlined by Client Onboarding leadership and the department.

• Provide suggestions for process improvements based on project experiences, aiding in the enhancement of project management practices.

• Lead process improvement initiatives during non-peak months and deliver presentations on outcomes.

• Serve as an Implementation expert during finalist meetings with potential brokers and clients.

• Exhibit a high degree of creativity and independence, with minimal oversight required.

• Ensure that C3 cases comply with the 5 Why Methodology analysis requirements.

• Act as a Subject Matter Expert (SME) to assist Implementation Teams in preparing for Intro and PDX calls.

• Be a Change Champion, promoting a positive attitude toward change management to encourage acceptance within the team.

⛳️ Requirements

• A minimum of 3 years of experience in benefit implementation or project management.

• Proven track record of success in a client-facing role.

• Strong facilitation skills that drive project outcomes to exceed customer expectations.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).

• Exceptional collaborator and partner in teamwork.

• Process-oriented individual who understands the significance of adhering to a consistent process to enhance efficiency and quality.

• Strong organizational skills, including time management, meticulous attention to detail, and the ability to effectively manage multiple competing priorities in a dynamic environment.

• A sense of urgency essential for meeting goals, objectives, and deadlines.

• Excellent interpersonal and communication skills; able to work collaboratively with individuals at all organizational levels.

• Outstanding written, verbal, and presentation abilities; capable of conveying technical concepts to non-technical audiences.

• A genuine passion for learning and a willingness to embrace new challenges.

• Capability to make both routine and complex decisions in a fast-paced, high-stress environment.

• Bachelor’s degree is preferred.

• Experience in employee benefits is a plus.

• Familiarity with project management software is desired.

🏝️ Benefits

• Remote-first work environment.

• Choice between a HDHP or PPO Medical plan, with 100% of the premium for the HDHP covered for you and your eligible family members.

• 100% premium coverage for Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance (for your family as well on Dental and Vision).

• Options for additional buy-up coverage for Short- and Long-Term Disability and Life Insurance.

• 401(k) plan with an employer match of up to 3.5% available after 60 days.

• Community Service Day to give back and support your passions within the community.

• 10 company holidays, including MLK Day, Juneteenth, and the day after Thanksgiving, plus a floating holiday for personal use.

• Reimbursements available for high-speed internet, along with provision of a computer and monitors to enhance your work performance.

• Tuition reimbursement for accredited degree programs.

• Paid New Parent Leave applicable for adoption or birth.

• Pet insurance to protect your furry companions.

• Comprehensive mental health benefits and an Employee Assistance Program (EAP) through Spring Health for support when you need it most.