Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee Client Implementations & Pilot Programs

• Manage the complete delivery process for new client integrations and solution pilot projects.

• Convert business use cases into comprehensive solution strategies.

• Direct the implementation of integrations with client systems such as CRM (e.g., Salesforce), Electronic Medical Records (EMRs), and data platforms utilizing APIs, CSVs, Smart on FHIR, and other standards.

• Collaborate with the customer enablement team, internal engineering, and product groups to ensure timely and scalable integration deployments.

• Project Management

• Oversee multiple simultaneous client implementations using a structured delivery approach and effective communication.

• Monitor milestones, risks, and deliverables to guarantee predictable results.

• Document insights and contribute to the ongoing enhancement of the implementation playbook.

• Client Engagement

• Serve as a consultative partner to Big Pharma, Specialty Pharmacy, Pharm Hubs, Payor, and Provider clients; offer clear advice on system functionalities, integration strategies, and best practices.

• Lead technical discussions and working sessions with clients, representing Infinitus as a subject matter expert.

• Assist customers throughout the design, build, quality assurance, user acceptance testing, go-live, and hypercare phases, proactively resolving issues and ensuring client preparedness for launch.

⛳️ Requirements

• 4–5 years of experience in leading software implementations, technical consulting, or system integration for healthcare clients, preferably with SaaS platforms.

• Proven ability to project manage and successfully deliver client-facing technical projects from start to finish.

• Strong agile and project management capabilities to deliver customer features in two-week sprints.

• Practical experience working with Salesforce or other CRM systems.

• Excellent verbal and written communication skills—capable of bridging the gap between business and technical stakeholders.

• Analytical mindset with outstanding problem-solving abilities and attention to detail.

• Comfortable working independently and managing multiple fast-paced projects in a startup environment.

🏝️ Benefits

• Hybrid work model (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only)

• Competitive salary, equity, and 401(k) plan

• Wellness stipend and comprehensive benefits (medical, dental, vision)

• Generous paid time off and parental leave

• Bi-annual offsite events and a collaborative, mission-driven culture