Implementation Manager

This is a fully remote position, open to applicants in Mexico, +2 more states.

📋 Description

• Oversee the entire implementation process from initiation to launch.

• Create and maintain comprehensive implementation plans, timelines, milestones, and deliverables.

• Track project advancement, recognize potential risks, and take proactive measures to resolve issues.

• Ensure adherence to project schedules while balancing multiple priorities.

• Act as the main contact throughout the implementation journey.

• Cultivate strong client relationships through proactive communication and regular updates on project status.

• Manage client expectations to guarantee a positive onboarding experience.

• Organize implementation meetings and executive project reviews as necessary.

• Collaborate with Product, Engineering, Payroll Operations, Benefits, Customer Success, Compliance, and local payroll providers to ensure effective implementation.

• Coordinate internal resources and dependencies needed to meet implementation deadlines.

• Raise project risks and obstacles when required.

• Manage platform configurations according to client specifications.

• Assist with data collection, validation, and system setup tasks.

• Supervise testing activities, including payroll validation, user acceptance testing (UAT), and readiness for deployment.

• Confirm that implementation deliverables align with Globalli’s quality standards.

• Organize client training sessions and onboarding processes.

• Create implementation documentation and resources for clients.

• Aid in change management initiatives to foster successful platform adoption.

• Manage all activities necessary for a successful client launch.

• Ensure that all implementation milestones, testing, and client deliverables are finalized before production.

• Collaborate with internal teams and the client to confirm implementation readiness.

• Support clients during launch activities to ensure a smooth transition to ongoing support post-implementation.

• Identify areas for enhancement in implementation processes, documentation, and the client experience.

• Share best practices for implementation across teams.

• Contribute to the development of scalable implementation methodologies as Globalli continues to grow.

⛳️ Requirements

• 3–5+ years of experience in managing SaaS software implementations, customer onboarding, or technical project management.

• Experience with enterprise software, HR technology, HCM, payroll, or workforce management platforms is highly preferred.

• Proven track record of managing multiple client implementations at the same time.

• Strong organizational and project management skills with a keen eye for detail.

• Excellent verbal and written communication abilities.

• Demonstrated capability to collaborate effectively with both technical and business teams.

• Strong analytical, problem-solving, and decision-making skills.

• Experience in a fast-paced, high-growth environment is preferred.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development