Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the delivery process for Alkami's Business Omni, in-branch, and specialty account type configurations from the initial kick-off to the go-live phase.

• Create and document repeatable and scalable implementation methodologies tailored to various account types.

• Recruit, mentor, and lead a team of Implementation Managers and specialists.

• Assume full responsibility for the in-branch and specialty implementation pipeline.

• Act as a key escalation point and trusted advisor for banks and credit unions as they navigate complex onboarding processes.

• Collaborate closely with Product, Engineering, Customer Success, and Support teams to resolve deployment challenges.

⛳️ Requirements

• 3–5 years of experience in software implementation, project management, or technical delivery, preferably in a SaaS or fintech context.

• Direct experience within a bank or credit union setting.

• Practical experience with account opening software.

• Experience in people management, or a clear demonstration of readiness to assume a leadership role.

• A structured, process-oriented mindset for developing the runbook.

• Excellent written and verbal communication abilities.

• Willingness to travel to customer locations as required.

🏝️ Benefits

• Remote-first work environment.

• Unlimited paid time off.

• 401(k) plan with employer match.