This is a fully remote position, open to applicants in Florida.

• Oversee the onboarding process for newly acquired clients, ensuring a seamless transition experience.

• Work in conjunction with the sales team to comprehend client needs and offer technical insights during the post-sales phase.

• Create and manage project plans, timelines, and deliverables to align with client expectations.

• Design and present technical product demonstrations customized to address specific business requirements.

• Collaborate with internal teams to resolve technical inquiries and provide essential support throughout the implementation phase.

• Conduct training sessions for customers and develop support materials to encourage the adoption of our solutions.

• Collect customer feedback after implementation and communicate it to the product development team for continuous improvement.

• Keep abreast of industry trends and technological advancements in FinTech and AI to shape project strategies.

• Work closely with Customer Success Managers to identify upselling opportunities, detect training gaps, and produce client support materials.

• Bachelor’s degree in Computer Science, Engineering, or a related discipline.

• Experience in implementation, ideally within software or startup settings.

• Fundamental understanding of AI technologies and their applications in the FinTech sector.

• Proficiency in SQL, Node.js, and React is essential.

• Excellent communication skills, capable of conveying complex technical concepts to non-technical stakeholders.

• Strong problem-solving skills and a customer-focused approach.

• Demonstrated ability to collaborate effectively within a team and independently in a dynamic environment.

• Knowledge of project management methodologies and tools is advantageous.

• Health Care Plan (Medical, Dental & Vision)

• 401 (k)

• Life Insurance

• Unlimited Paid Time Off

• 9 paid Holidays

• Work From Home

• Free Food & Snacks (for those in Orlando, FL)

Implementation Engineer

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