Implementation Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the entire client onboarding process.

• Transition new clients from signed contracts to operational AI agents, overseeing the complete technical implementation lifecycle with defined timelines and responsibilities.

• Integrate client systems seamlessly.

• Connect CRMs, lead sources, inventory feeds, websites, and external platforms to Lahzo's infrastructure — including legacy systems with incomplete or inconsistent data.

• Configure and optimize AI agents.

• Establish each client's AI agent with precise business context, communication style, product knowledge, and behavioral parameters.

• Comprehend how modifications to prompts and configurations influence downstream AI behavior prior to production.

• Convert business requirements into technical setups.

• Collaborate directly with account managers and clients to gain insights into their business, and transform that understanding into effective agent configurations.

• Troubleshoot across various layers.

• When issues arise, trace them through the entire stack — integration, data, prompt, and agent behavior — until resolution is achieved.

• Streamline onboarding duration.

• Recognize patterns across implementations and partner with the team to standardize, document, and expedite the onboarding process over time.

• Maintain documentation of your developments.

⛳️ Requirements

• Practical experience with API integrations and connectivity to third-party systems, especially with challenging or legacy data sources.

• Strong background in TypeScript, Python, or equivalent backend languages — sufficient to independently build, debug, and modify integrations.

• Familiarity with AI systems and LLM behavior — you understand how context and prompts influence agent output, and can configure AI agents effectively without the need to build them from the ground up.

• Excellent project management skills — you can manage timelines, identify blockers early, and ensure alignment between technical and non-technical stakeholders.

• Effective communicator who can interpret technical requirements into straightforward language for clients and account managers, and relay client feedback into precise technical configurations.

• Experience with databases — SQL on BigQuery, MongoDB, Redis, or similar technologies.

• At ease in fast-paced startup environments where responsibilities are broad and processes are still evolving.

• Low ego, high ownership — you proactively tackle challenges without needing direction, and see problems through to their resolution.

🏝️ Benefits

• Medical coverage

• Vision insurance

• Dental coverage

• Unlimited paid time off (PTO)

• 401k plan

• A collaborative, growth-focused, high-trust, high-performance environment where your ideas are valued.