Implementation Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the technical onboarding process for new AIQ Ops clients.

• Set up AIQ Ops environments to meet customer specifications.

• Assist in planning implementations, conducting technical discoveries, and carrying out deployment tasks.

• Confirm customer readiness prior to production go-live.

• Implement deployment best practices and follow implementation playbooks.

• Create and configure integrations between AIQ Ops and various platforms including LMS, HRIS, Microsoft 365, Microsoft Entra ID, LXP, CRM, workflow applications, APIs, and middleware solutions.

• Deploy SSO and identity management systems.

• Diagnose and resolve issues related to APIs, authentication, and integration.

• Keep integration documentation and technical standards updated.

• Serve as a reliable technical adviser throughout the implementation and adoption phases.

• Address technical challenges and work collaboratively with Engineering teams as needed.

• Conduct training sessions for administrators and facilitate user enablement activities.

• Monitor the health, adoption, and performance of the platform.

• Assist customers during upgrades, releases, and the introduction of new features.

• Collaborate with Product Managers to enhance implementation procedures.

• Share customer insights to shape product improvements and roadmap strategies.

• Aid in testing and validating new platform releases.

• Create reusable implementation resources, templates, and deployment strategies.

• Identify opportunities for automation within onboarding and deployment processes.

• Maintain implementation records, SOPs, and knowledge base articles.

• Monitor implementation KPIs and project milestones.

• Ensure all deployments adhere to security, governance, and compliance standards.

• Promote continuous improvement initiatives across delivery and implementation teams.

⛳️ Requirements

• Proven experience in implementing SaaS solutions in enterprise settings.

• Experience in integrating cloud applications using REST APIs.

• In-depth knowledge of authentication technologies such as SSO, OAuth, and SAML.

• Familiarity with Microsoft Azure and Microsoft Entra ID.

• Strong skills in troubleshooting, analysis, and problem resolution.

• Experience in customer-facing implementation, consulting, or technical delivery roles.

• Background in Agile product and development methodologies.

• Excellent skills in stakeholder management and communication.

• Proficient written and verbal communication skills.

• Preferred: Experience with Learning Management Systems (LMS).

• Preferred: Background in Learning & Development technology sectors.

• Preferred: Knowledge of Microsoft Power Platform.

• Preferred: Experience with SQL and reporting.

• Preferred: Familiarity with workflow automation techniques.

• Preferred: Exposure to DevOps and CI/CD practices.

• Preferred: Experience with AI platform implementations.

• Preferred: Experience in supporting enterprise software rollouts.

• Technical expertise in REST APIs, JSON, OAuth, SAML, Microsoft Entra ID, Microsoft Azure, Microsoft 365, Power Platform, Jira, Azure DevOps, Git, and API testing tools like Postman.

🏝️ Benefits

• Opportunities to deepen technical knowledge.

• Chances to enhance customer engagement abilities.

• Potential for career advancement.

• Collaborate with Product, Engineering, Delivery, and Customer Success teams.

• Flexible remote work options.