Implementation Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the executive owner and main accountability figure for intricate specialty pharmacy implementation projects within prominent health systems.

• Provide guidance to C-suite, VP, and Director-level stakeholders regarding operational, organizational, and strategic decisions.

• Establish long-term executive relationships to support the success of implementations and foster partnership development.

• Evaluate current operations and pinpoint areas for improvement in workflows, staffing models, patient experience, and program performance.

• Lead the design and execution of future-state operating models alongside change management initiatives.

• Develop and implement project plans, workstreams, milestones, and governance structures across multiple concurrent implementations.

• Identify potential risks, eliminate barriers, and ensure accountability within internal and client teams.

• Facilitate executive steering committee meetings, project reviews, and discussions on operational status.

• Utilize data-driven analysis and structured problem-solving techniques to tackle implementation challenges and enhance performance.

• Create actionable recommendations and plans that align strategic objectives with practical execution.

• Coordinate cross-functional initiatives involving operations, technology, analytics, human resources, training, marketing, and clinical stakeholders.

• Influence teams without direct authority while providing coaching and leadership to implementation team members and newly onboarded site staff.

• Develop client-ready materials such as presentations, business cases, implementation roadmaps, operational analyses, and executive communications.

• Present recommendations and updates on progress to senior healthcare leaders.

• Oversee workforce planning and staffing strategies for newly initiated programs.

• Assist with recruiting, onboarding, training, and development to ensure operational readiness.

• Act as interim site leadership during critical implementation and go-live phases.

⛳️ Requirements

• 5–8+ years of experience in consulting, transformation, implementation, or healthcare operations.

• Proven track record of successfully leading large-scale, client-facing engagements with executive stakeholders.

• Experience in managing multiple complex workstreams in dynamic environments.

• Strong analytical, problem-solving, and executive communication abilities.

• Advanced skills in PowerPoint, Excel, and executive presentation development.

• Demonstrated ability to influence stakeholders, drive change, and achieve measurable business outcomes.

• Willingness to travel approximately 50% of the time.

• Proficient computer skills required, including expertise in Microsoft Office applications: Outlook, Teams, Word, Excel, and PowerPoint.

• Capability to navigate the internet and web-based platforms effectively.

• Data entry and computer skills will be assessed through a pre-employment evaluation.

🏝️ Benefits

• Comprehensive benefits package.

• Annual bonus opportunity.

• Expected travel to partner health systems, typically 50% or more.