Implementation Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage the execution of implementation initiatives by ensuring organizational compliance with the established workplan.

• Identify and engage collaborative teams from both the company and client sides to conduct pre-sales and/or implementation opportunity assessments, set medical policy, integrate applications, manage invoicing, test configurations and interfaces, train end users, and communicate effectively with both internal and external stakeholders.

• Formulate an internal IT team to guarantee the coordination of all delivery activities through regular weekly meetings.

• Develop a project plan that reflects the scope of services.

• Secure buy-in from both the company and client regarding the project plan and its milestones.

• Monitor the progress of each committee's work from the company and client to ensure adherence to the project schedule.

• Act as a vital collaboration facilitator, coordinating and documenting strategic meetings across medical policy, technology, communication, finance, and testing areas to ensure effective cross-functional alignment.

• Ensure that commitments made by company and client resources are fulfilled.

• Identify, monitor, and ensure resolution of all issues related to implementations across all delivery facets.

• Provide weekly status reports on key milestones, including progress against plans, upcoming activities, and any issues encountered.

• Execute projects in partnership with the client, effectively balancing scope, schedule, resources, and quality.

• Meet delivery responsibilities as defined in the Implementations Responsibility Matrix.

• Build and maintain exceptional professional relationships within each participating client department involved in pre-sales implementation support, implementation, and the post-go-live warranty period.

⛳️ Requirements

• Bachelor’s Degree.

• PMP Certification is preferred.

• Knowledge of Health Claims systems, including any of the following: Facets, Paradigm/Diamond, Amisys or Amisys Advance, QMacs/QNXT, QCare.

• A minimum of 5 years of experience in program and complex project management, matrix management, client-facing service delivery, health plan systems delivery, and both custom and packaged application delivery.

• Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Project).

• Professional demeanor with the ability to handle confidential information appropriately.

• Capable of working effectively both independently and as part of a team.

• Strong multitasking abilities with a knack for prioritizing and meeting deadlines.

• Experience working within a matrix organization.

• Excellent written and verbal communication skills.

• Ability to manage and positively cope with stressors, such as high workloads and frequent changes.

• Must demonstrate flexibility and a willingness to engage in the work processes of an international organization, including participating in conference calls scheduled to accommodate global time zones.

🏝️ Benefits

• Health insurance.

• 401(k) savings plans.

• Paid family leave.

• 9 paid holidays each year.

• 17-27 days of Paid Time Off (PTO) annually.