Implementation Coordinator

This is a fully remote position, open to applicants in India.

📋 Description

• Implement comprehensive onboarding workflows for designated partners, ensuring timely advancement through each phase.

• Track application progress across various systems and proactively resolve delays or obstacles.

• Guarantee that all necessary steps are completed in line with established processes and service level agreements (SLAs).

• Assess the performance of new partners according to a predetermined timeline.

• Leverage automated tools for due diligence, validation, and partner configuration setup.

• Evaluate system outputs for completeness and accuracy, identifying any exceptions or discrepancies.

• Initiate appropriate workflows and actions based on system results.

• Confirm partner information and ensure data integrity across different platforms.

• Maintain thorough and audit-ready documentation that aligns with compliance standards.

• Ensure all onboarding records are accurately captured within internal systems.

• Identify missing information, inconsistencies, or breakdowns in processes.

• Escalate issues to senior team members, providing clear context and supporting details.

• Assist in resolving workflow obstacles to sustain onboarding momentum.

• Collaborate with internal teams (Compliance, Operations, Credit, Treasury) to facilitate onboarding activities.

• Contribute to ongoing improvement by pinpointing inefficiencies in workflows or systems.

⛳️ Requirements

• Bachelor’s degree preferred, or a relevant combination of education and experience in business, compliance, or technical fields.

• 1–3 years of experience in operations, onboarding, or financial services (preferred).

• Experience in payments, fintech, or remittance sectors is advantageous.

• Familiarity with workflow tools, CRM systems, or onboarding platforms.

• Bilingual proficiency is required, including professional-level English communication (both written and verbal). Knowledge of French would be highly advantageous.

• Strong operational judgment and problem-solving capabilities.

• Ability to make decisions within established guidelines.

• Exceptional attention to detail and data accuracy.

• Capacity to manage multiple workflows in a high-paced environment.

• Effective communication and stakeholder coordination skills.

• Comfortable working with automated systems and interpreting system outputs.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and advancement.

• Flexible work arrangements and a supportive team environment.