Implementation Consultant, Project Lead

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manages the execution of several concurrent small to medium-sized projects for clients across various sectors (K12, Corporate, and Higher Education).

• Leads the process of identifying client requirements and converting them into actionable operational plans.

• Assesses the client’s technical readiness and orchestrates software installation and configuration.

• Proposes, designs, develops, and deploys both standard products and tailored technical solutions.

• Designs, configures, deploys, and tests integration solutions between enterprise systems, including the D2L suite of products and various Student Information Systems and Human Resources Systems.

• Stays informed about emerging technology trends to assist in enhancing client learning solutions.

• Maintains knowledge of D2L Web Services APIs to aid clients in creating custom integrations.

• Develops and oversees project timelines and budgets, securing necessary approvals and sign-offs from clients and D2L.

• Plans, organizes, monitors, and reports on all project-related activities, including financial health, project status, risks, issues, changes, and deliverables.

• Conducts regular status review meetings with project team members and clients.

• Prepares and/or delivers project status updates to various management levels and clients.

• Establishes project control and reporting protocols and manages modifications to the operational plan, ensuring compliance with legal requirements and industry best practices.

• Identifies and evaluates risks, their severity, and impacts by utilizing company procedures and methodologies.

• Develops and implements strategies for risk mitigation while effectively communicating risks to both clients and internal D2L stakeholders as necessary.

• Interacts effectively with both internal and external stakeholders to foster collaboration through the development of communication plans.

• Manages client expectations, understanding their perspectives and needs while aligning with D2L's interests.

• Encourages a Win/Win approach with clients, responsibly following up on commitments.

• Collaborates with their leader and project teams to conduct post-project reviews and lessons learned sessions.

• Utilizes AI project management tools to improve scheduling accuracy, project trend forecasting, risk identification, and document management.

• Continuously investigates AI-driven innovations that boost productivity, minimize manual labor, and facilitate data-informed decision-making throughout the project lifecycle.

⛳️ Requirements

• At least 3 years of experience in project management or implementation consulting, ideally in software/web solution implementations for client projects.

• Required experience in professional services or customer service project management and/or implementation consulting.

• Strong grasp of project management practices, procedures, and principles, enabling the analysis of detailed concepts and their application across various related subjects or functional areas.

• Familiar with the complete project lifecycle, from defining business cases and requirements to architecture, development, and implementation.

• Confident and knowledgeable about Information Technology, including systems development lifecycle, business modeling, and systems integration/implementation methodologies.

• Capable of managing multiple concurrent projects effectively.

• Possesses strong organizational, written, and verbal communication skills.

• Works proactively and independently.

• Excellent written and verbal communication skills, particularly in client-facing situations with a diverse range of technical and non-technical stakeholders.

• Utilizes AI and automation tools to enhance decision-making, optimize workflows, and provide data-driven project insights.

🏝️ Benefits

• Wellness Subsidy

• Equity Grants

• Variable Incentive

• Flexible work arrangements

• Opportunities for learning and growth

• Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program

• 2 Paid Days off for SkillsWave-related activities such as exams or final assignments

• Employee wellbeing programs (including access to mental health services, EFAP program, financial planning, and more)

• Retirement planning assistance

• 2 Paid Volunteer Days

• Competitive Benefits Package

• Home Internet Reimbursements

• Employee Referral Program

• Wellness Reimbursement

• Employee Recognition initiatives

• Social Events

• Dog-Friendly Office Spaces at our headquarters in Kitchener, Winnipeg, Vancouver, and Melbourne.