Customer Implementation Engineer – Watershed

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish connections between Watershed and client systems, configuring Watershed to align with each client's objectives.

• Develop and maintain data pipelines and API integrations, alongside writing scripts to create and manage data connections to Watershed.

• Leverage our adaptable reporting platform to conduct data analysis on intricate data sets and construct dashboards and reports that enable clients to comprehend and act on their data.

• Advise clients on their objectives, share insights on best practices, and assist clients in developing their learning data ecosystems.

• Offer technical support to clients while collaborating closely with the technology team to resolve issues and advocate for product enhancements.

• Automate repetitive technical workflows to boost efficiency for both clients and the team.

• Occasionally contribute updates to Watershed's core product; however, this is a lower priority compared to client-facing and integration tasks.

• Act as a public-facing representative for the company and product, fostering relationships with clients and industry partners, and identifying opportunities for growth within existing partnerships.

• Train clients on the effective usage of Watershed. While familiarity with corporate learning ecosystems is advantageous, it is not a prerequisite.

⛳️ Requirements

• Over 3 years of practical programming experience, preferably including Python, REST APIs, data manipulation, and software automation tools.

• More than 3 years of experience in a client-facing capacity, implementing SaaS software, data science, analytics, or reporting tools.

• Proven ability to construct and maintain data pipelines and system integrations.

• Capability to comprehend client challenges and convert them into actionable technical solutions.

• Familiarity with learning data, xAPI, SCORM, and JSON is beneficial.

• Exceptional communication, documentation, problem-solving, and analytical skills.

• A strong sense of ownership, accountability, and initiative.

• Flexibility to manage multiple assignments in a dynamic environment.

• Ability to work independently while also functioning as an integral part of a team.

• Proficiency in SQL and MySQL databases.

• Experience with Python and Java development.

• Familiarity with Jenkins and CI/CD automation.

🏝️ Benefits

• Options for remote work.