Implementation Consultant I

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee designated workstreams during large-scale enterprise implementations, ensuring that deliverables are achieved on time and in accordance with project objectives.

• Collaborate with cross-functional teams to facilitate seamless execution in complex environments.

• Assist in the planning and execution of enterprise go-live events, acting as the primary contact for assigned functional areas.

• Provide workflow consulting services for physicians, clinical staff, and operational teams.

• Educate and enroll physicians in PerfectServe programs, crafting sophisticated solutions that adhere to established system-level standards.

• Offer consulting support to physicians regarding call workflow configurations within the PerfectServe system.

• Create training programs specifically designed for large health system audiences.

• Train new clinical users at the hospital before and after the go-live phase.

• Configure advanced workflows within intricate multi-facility systems.

• Collaborate with third-party systems to integrate solutions into the PerfectServe platform.

• Conduct testing across various devices, platforms, and integrated technologies.

• Gain training across multiple PerfectServe platforms based on project demands.

• Quickly assimilate new product knowledge for enterprise implementations.

• Perform any additional tasks necessary to effectively fulfill the responsibilities of the position.

⛳️ Requirements

• A Bachelor’s degree is required; a degree in engineering or IT-related fields is preferred but not mandatory.

• Prior experience in customer-facing roles or similar service positions.

• Exceptional verbal and written communication skills.

• Proficient computer skills including Microsoft Visio (or a similar tool like Lucidchart), Word, Excel (including functions), and PowerPoint; extensive use of Lucidchart is expected.

• Open to change with a genuine interest in the healthcare sector.

• Ability to work collaboratively with peers and team members.

• Willingness to travel 30% to 50% of the time.

🏝️ Benefits

• A remote-first work environment.

• Health, Dental, Vision, Life, and Disability Insurance options available from day one.

• 401K plan with matching contributions and immediate vesting.

• 17 company holidays, 2 floating holidays, in addition to a competitive paid time off policy.

• Opportunities for internal advancement.