Implementation Consultant, Emergency Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the configuration, deployment, and customer training for First Due’s Pre-Planning, Responder, Hydrants, and Command modules.

• Set up Pre-Planning occupancy and building records, hazards, tactical information, and pre-incident plans in accordance with NFPA 1620 standards.

• Configure Responder for mobile incident response, including unit response views, dispatch and AVL information, and field accessibility to occupancy and pre-plan data.

• Manage the configuration of Hydrants, which includes hydrant inventory, flow testing records, and water supply data in line with NFPA 291 standards.

• Set up Command for incident command and accountability, incorporating tactical worksheets and workflows for on-scene operations.

• Collaborate with the assigned Implementation Manager to ensure timely delivery of milestones and identify risks early.

• Keep track of project status, actual levels of effort, and configuration documentation using Rocketlane.

• Work alongside Technical Services on CAD and AVL data integrations.

• Identify product gaps, defects, and enhancement requests to the Team Manager and Product organization.

• Provide on-call support for complex configurations to Essentials and participate in Enterprise engagements.

⛳️ Requirements

• A minimum of three years of customer-facing implementation, configuration, or professional services experience in a SaaS environment, or equivalent operational experience in a fire or public safety agency.

• In-depth knowledge of the public safety industry, including fire ground operations, incident command structures, pre-incident planning, and water supply management.

• Proven working knowledge of field response workflows and the operational context for mobile response tools.

• Understanding of GIS and mapping concepts as they relate to occupancies, hydrants, and response data.

• Strong organizational skills with the capability to manage multiple concurrent customer projects effectively.

• Excellent communication abilities, training delivery skills, and stakeholder engagement expertise.

• Experience with Rocketlane or a similar professional services delivery platform.

• Authorization to work for any U.S. employer within the United States is required.

• Must successfully pass a criminal background check.

• Preferred: direct experience as a firefighter, company officer, training officer, or fire service GIS or pre-planning coordinator.

• Preferred: working knowledge of NFPA 1620 and NFPA 291.

• Preferred: experience with GIS platforms, mobile data terminals, and field-response applications.

• Preferred: familiarity with Salesforce.

• Preferred: PMP, ITIL, or equivalent professional certification.

🏝️ Benefits

• Medical, dental, and vision coverage.

• FSA/HSA.

• 401(k).

• Flexible PTO.

• Fully remote workplace.

• Technology stipend.

• Opportunities for advancement.

• Additional benefits and perks.

• Minimal travel expectations.

• Reasonable accommodations during employment and the interview process.