Implementation Consultant, B2B Client Onboarding, Global

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee complete implementation projects, serving as the main contact from point-of-sale to a fully functional, live product while ensuring a smooth client experience;

• Facilitate in-depth discovery sessions to comprehend clients' procurement and financial processes, converting business needs into tailored, optimized product workflows;

• Oversee timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and the migration of vendor lists, budgets, item catalogs, and other business data onto the platform;

• Ensure both internal teams and client-side stakeholders adhere to strict deadlines, managing risks and resolving technical dependencies;

• Conduct impactful interactive workshops and onboarding sprints for key client stakeholders, empowering them to use the platform independently;

• Develop tactical, highly organized enablement materials (deployment playbooks, configuration guides, short video workflows) to standardize the implementation process;

• Collaborate with Sales, Product, and QA teams to address technical challenges and convert client feedback into actionable product enhancements.

⛳️ Requirements

• A minimum of 1 year of experience in B2B SaaS Implementation, Project Management, Customer Success, or a similar customer-facing position

• Demonstrated experience managing multiple customer implementation projects concurrently while maintaining control over deadlines, stakeholders, and project scope

• Advanced proficiency in English, both written and spoken, with the confidence to lead business meetings and negotiations

• Strong analytical skills and advanced knowledge of Excel or Google Sheets, with the capability to organize, validate, and work with business metrics and data

• Familiarity with understanding and configuring complex B2B SaaS products, ERP, CRM, or similar business systems

• Excellent change management abilities with a knack for addressing user resistance, simplifying complex system logic, and guiding corporate clients through process changes

• Customer-focused, proactive, and highly organized approach, demonstrating exceptional presentation, communication, and relationship-building skills

• A natural curiosity and problem-solving mindset, with the ability to reverse-engineer technical issues and effectively collaborate with engineering teams to resolve intricate implementation challenges related to APIs and integrations

• Capability to guide clients through organizational and process changes, simplify complex product logic, and act as a trusted implementation advisor.

🏝️ Benefits

• Fixed schedule: Monday–Friday, from 9am to 6pm GMT+2

• Opportunity to work fully remotely

• Inclusive international environment

• Compensation in USD

• Responsive management interested in your growth and long-lasting cooperation.