Implementation Consultant, B2B Client Onboarding

This is a fully remote position, open to applicants in Ecuador.

📋 Description

• Oversee comprehensive implementation projects, serving as the main point of contact from the initial sale to a fully functional, live product, ensuring a smooth client experience;

• Facilitate in-depth discovery sessions to gain insights into clients' procurement and financial processes, converting business requirements into tailored, optimized product workflows;

• Manage project timelines, deliverables, and technical alignment, assisting clients with data mapping, validation, and the migration of vendor lists, budgets, item catalogs, and other business information onto the platform;

• Ensure both internal teams and client-side stakeholders adhere to strict deadlines, managing risks and resolving technical dependencies;

• Conduct impactful interactive workshops and onboarding sprints for key client stakeholders, empowering them to independently operate the platform;

• Develop strategic, well-structured enablement resources (deployment playbooks, configuration guides, brief video workflows) to standardize the implementation process;

• Collaborate with Sales, Product, and QA teams to escalate technical challenges and convert client feedback into actionable product enhancements.

⛳️ Requirements

• Minimum of 1 year of experience in B2B SaaS Implementation, Project Management, Customer Success, or a comparable customer-facing position;

• Demonstrated ability to manage multiple customer implementation projects concurrently while maintaining control over deadlines, stakeholders, and project scope;

• Proficient in English, both written and spoken, with confidence in leading business meetings and negotiations;

• Strong analytical skills and advanced proficiency in Excel or Google Sheets, capable of organizing, validating, and analyzing business metrics and data;

• Experience with understanding and configuring complex B2B SaaS products, ERP, CRM, or similar business systems;

• Excellent change management skills, able to manage user resistance, simplify complex system logic, and guide corporate clients through process transformations;

• Customer-focused, proactive, and highly organized with exceptional presentation, communication, and relationship-building capabilities;

• Inquisitive and solution-oriented mindset, skilled in reverse-engineering technical issues and effectively collaborating with engineering teams to resolve complex implementation challenges involving APIs and integrations;

• Ability to guide clients through organizational and process change, simplify intricate product logic, and serve as a trusted implementation advisor.

🏝️ Benefits

• Fixed schedule: Monday–Friday, from 9am to 6pm (EDT);

• Opportunity to work fully remotely;

• Inclusive international environment;

• Compensation in USD;

• Responsive management committed to your growth and long-term collaboration.