Implementation Consultant, B2B Client Onboarding

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee comprehensive implementation projects, serving as the main contact from point-of-sale to a fully functional, live product, ensuring a smooth client experience;

• Facilitate in-depth discovery sessions to comprehend clients' procurement and financial workflows, translating business needs into tailored, optimized product processes;

• Coordinate timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and the migration of vendor lists, budgets, item catalogs, and other business information onto the platform;

• Ensure that internal teams and client stakeholders adhere to strict deadlines, managing risks and resolving technical dependencies;

• Conduct impactful interactive workshops and onboarding sessions for key client stakeholders, empowering them to independently navigate the platform;

• Develop tactical, well-structured enablement materials (deployment playbooks, configuration manuals, concise video workflows) to standardize the implementation process;

• Collaborate with Sales, Product, and QA teams to address technical obstacles and convert client feedback into actionable product enhancements.

⛳️ Requirements

• A minimum of 1 year of experience in B2B SaaS Implementation, Project Management, Customer Success, or a similar client-facing position;

• Demonstrated ability to manage multiple customer implementation projects concurrently while maintaining deadlines, stakeholder engagement, and project scope;

• Advanced proficiency in English, both written and verbal, with the capability to lead business meetings and negotiations confidently;

• Strong analytical skills and advanced capabilities in Excel or Google Sheets, with the ability to organize, validate, and manipulate business metrics and data;

• Experience in understanding and configuring intricate B2B SaaS products, ERP, CRM, or comparable business systems;

• Exceptional change management skills, with the ability to address user resistance, simplify complex system logic, and guide corporate clients through process changes;

• Customer-focused, proactive, and highly organized, with outstanding presentation, communication, and relationship-building abilities;

• A natural curiosity and problem-solving approach, with the capacity to reverse-engineer technical challenges and effectively work with engineering teams to resolve complex implementation issues involving APIs and integrations;

• Ability to assist clients in navigating organizational and procedural changes, clarify complex product logic, and serve as a trusted implementation advisor.

🏝️ Benefits

• Fixed schedule: Monday–Friday, from 9am to 6pm (EDT);

• Opportunity to work fully remotely;

• Inclusive international environment;

• Compensation in USD;

• Responsive management dedicated to your growth and long-term collaboration.