Implementation Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with clients throughout the software implementation process to effectively convert their business requirements into functional aspects of the platform.

• Oversee the technical solution architecture for both mid-sized and enterprise clients.

• Review and structure extensive datasets.

• Participate in weekly client meetings and contribute when necessary.

• Collaborate closely with internal teams to communicate and address product enhancements, bugs, and support inquiries during the implementation phase.

• Direct the implementation discovery, setup, and configuration of the product.

• Develop and maintain internal documentation covering best practices and procedures, and provide training to colleagues on updates.

• Support the onboarding of new team members.

• Occasionally assist colleagues in other departments with support cases.

• Join product prioritization, stakeholder, and update meetings; aid in User Acceptance Testing (UAT) for product releases.

⛳️ Requirements

• At least 1 year of experience in software implementation within a professional services environment.

• Proficiency in Google Workspace.

• Knowledge of Microsoft Office.

• Familiarity with JIRA and Confluence.

• Experience with Salesforce.

• Excellent time management and organizational skills.

• Background in project management.

🏝️ Benefits

• Health, Dental & Vision Insurance *

• 401 (k) + Employer Match *

• Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off

• STD, LTD & Group Life Insurance

• Paid Parental Leave

• Pet Insurance

• FSA & HSA Options

• Employee Assistance Program