Implementation Consultant

This is a fully remote position, open to applicants in Connecticut, +3 more states.

📋 Description

• Lead the functional implementation workstream for enterprise customer deployments from the project kickoff through to go-live.

• Take ownership of implementation timelines, track milestones, manage risks, and coordinate efforts across internal teams and customer stakeholders.

• Facilitate workshops for discovery and requirements gathering to comprehend customer business processes, operational workflows, objectives, and success criteria.

• Convert business requirements into scalable configuration plans, which include hazard and task libraries, templates, workflows, and role-based permissions.

• Collaborate with Technical/Solution Consultants on functional requirements and technical implementation tasks, such as integrations, SSO, data migration, and environment setup.

• Conduct customer status meetings, steering committees, and sessions for cross-functional alignment.

• Maintain comprehensive project documentation, including meeting notes, decisions made, and implementation artifacts.

• Advise customers on how to maximize the value of the platform.

• Lead business process design sessions with customer stakeholders and operational teams.

• Define configuration decisions pertaining to forms, templates, hazard and control libraries, workflows, and system permissions.

• Validate configured processes in alignment with field operations and customer requirements.

• Assist in developing and delivering training strategies, user adoption initiatives, pilot programs, and change management efforts.

• Oversee User Acceptance Testing planning and execution.

• Manage implementation risks, dependencies, and obstacles.

• Support go-live readiness reviews, cutover planning, and deployment activities.

• Facilitate the transition of customers to Customer Success and Support through knowledge transfer and documentation.

• Monitor implementation outcomes and contribute to lessons learned.

• Develop reusable templates, playbooks, and best practices.

• Collaborate with Product and Engineering teams to influence enhancements to the platform.

• Enhance implementation methodologies, tools, documentation, and customer onboarding experiences.

⛳️ Requirements

• 3+ years of experience in implementation consulting, project management, business analysis, customer success, or customer-facing SaaS deployment roles.

• Proven experience leading project or functional workstreams for enterprise software implementations.

• Strong capability to translate customer business requirements into scalable, well-documented configuration and process solutions.

• Demonstrated project management skills, including timeline management, stakeholder engagement, risk identification, and dependency tracking.

• Experience collaborating effectively with technical consultants, customer stakeholders, and cross-functional teams in dynamic environments.

• Exceptional written, verbal, and presentation communication skills, with the ability to facilitate workshops and build trusted relationships with customers.

• Strong problem-solving abilities with an agile, solution-focused mindset.

• Capacity to prioritize multiple initiatives while maintaining attention to detail and ensuring customer satisfaction.

• Commitment to accountability, collaboration, and delivering outstanding customer experiences.

• Preferred: background in implementing software solutions for utility, energy, industrial, infrastructure, or other heavily regulated sectors.

• Preferred: experience deploying software solutions to field or frontline workers, including mobile applications and operational platforms.

• Preferred: familiarity with organizational change management, training programs, and technology adoption strategies.

• Preferred: experience with business process analysis, workflow design, and configuration-intensive SaaS platforms.

• Preferred: experience in creating or supporting operational reporting and dashboards using Power BI or similar analytical tools.

• Preferred: knowledge of enterprise implementation methodologies and best practices in customer onboarding.

• Preferred: experience working within a high-growth technology company focused on customer success and continuous innovation.

🏝️ Benefits

• Competitive benefit package.

• Financial programs.

• Social programs.

• Health and wellbeing programs.

• Paid vacation.

• 401k matching.

• Employee stock purchase program.

• Hybrid work schedule.

• Award-winning workplace.

• Inclusion-first work culture.

• Commitment to employee growth and development: iGrow program.

• Employee resource groups: iBelong program.

• Generous and flexible paid time off.