I&A Consultant

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver both onsite and remote consulting and educational programs to implement and sustain best-practice solutions for Intuitive medical technology, instruments, and accessories.

• Assist in standardization, efficiency improvements, staff training, and cost management.

• Collaborate with hospital stakeholders and Intuitive Ecosystem partners, including leadership, Sales, Advanced Failure Analysis, Marketing, Customer Services, and Tech Support.

• Cultivate and sustain expertise in Intuitive technology, including instrument and accessory reprocessing, troubleshooting, and proper handling and care.

• Independently oversee an assigned territory, manage work time, and schedule effectively.

• Conduct Genesis I&A Consultant and educational initiatives aimed at strategically targeted customers.

• Provide both in-person and remote consulting and educational services.

• Support complex, long-term customer engagements and develop tailored solutions and recommendations.

• Identify customer needs and opportunities for improvement.

• Prioritize solutions and achieve consensus with hospital stakeholders to implement recommendations.

• Monitor progress and relay customer status updates.

• Coordinate with sales and failure analysis partners on tailored customer support.

• Collaborate with internal and external stakeholders to define, measure, and enhance the quality, effectiveness, and efficiency of the Genesis program.

• Generate reports and analyze data in preparation for customer engagements.

• Support Genesis and Intuitive events and conferences, both in-person and virtually.

• Set and achieve Genesis implementation goals alongside cross-functional teammates.

• Report customer complaints to the relevant internal parties.

• Carry out ad-hoc tasks as assigned by management.

⛳️ Requirements

• Preferred B.S./B.A. degree or equivalent biomedical training, Life Science, or technical equivalent.

• A minimum of 5 years of documented professional experience in healthcare or hospital management.

• National Certification preferred in accordance with regional requirements.

• Comprehensive knowledge of regulations, standards, and guidelines related to the reprocessing of reusable medical devices (ISO, MDR, etc.).

• Experience or familiarity with the use, reprocessing, and regulations governing complex medical devices.

• Strong mechanical aptitude and effective problem-solving abilities.

• Demonstrated capability to work efficiently and achieve results as part of a team.

• Outstanding communication and interpersonal skills, with the ability to present to groups of varying sizes.

• Capacity to thrive in a high-energy, fast-paced environment.

• Flexibility with work hours is essential.

• Business acumen and the ability to operate in an executive business environment, understanding CSSD and OR business needs.

• Proficiency in delivering consistent and effective communication across various organizational levels.

• Competence in planning, organizing, and managing highly complex and strategic assignments involving multiple teams and individuals.

• Fluency in English and the local language as required.

• Willingness to travel overnight up to 70%.

• A minimum expectation of 24 months in this role is required to be eligible for a transition into another position within the organization.

🏝️ Benefits

• The opportunity for employees to work remotely.

• Remote work arrangements; employees are expected to come onsite when requested by leadership.

• Access to educational and consulting initiatives.

• Support for long-term growth and career advancement.

• A workplace culture that promotes inclusivity and diversity.

• Equal employment opportunities for all.

• The chance to contribute to a global community of healthcare professionals and patients.