Human Resources Services Representative

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Oversee phone, chat, and case workloads while fulfilling service level expectations and response deadlines.

• Offer customer service assistance and address HR-related inquiries for employees, leaders, applicants, retirees, and external stakeholders.

• Answer questions concerning benefits, payroll, talent acquisition, compensation, talent management, contingent labor, and other HR programs.

• Resolve routine inquiries independently and process HR transactions with accuracy and efficiency.

• Investigate and troubleshoot employee issues using policies, procedures, knowledge resources, and HR systems.

• Assess the appropriate course of action and escalate complex matters when needed.

• Work collaboratively with HR Centers of Excellence and internal partners to ensure consistent and accurate resolutions.

• Record case activity and maintain precise records within HR systems.

• Quickly adapt to evolving business requirements, technology, and process changes.

• Achieve established performance metrics, including customer satisfaction, first contact resolution, service level agreements, and productivity targets.

⛳️ Requirements

• A Bachelor's degree in Human Resources, Business, or a related field, or an equivalent combination of education and experience.

• At least 1 year of experience in Human Resources, Benefits Administration, HR Operations, or a related support role.

• Previous experience in customer service with a strong emphasis on problem resolution.

• Proficient in Microsoft Office Suite, including Word, Excel, and SharePoint.

• Experience managing multiple systems and applications simultaneously.

• Must be a resident of Wisconsin or Illinois.

• Availability for full-time work from Monday to Friday, 8:00 AM–4:30 PM or 8:30 AM–5:00 PM.

🏝️ Benefits

• Medical, dental & vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.

• Life Insurance (Voluntary Life & AD&D for the employee and dependents).

• Short and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Time Off/Leave (PTO, Vacation, or Sick Leave).

• Opportunities for career development.

• A collaborative and supportive team environment.

• Opportunities to work remotely.

• Exposure to a wide range of HR functions and business operations.