Human Resources Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Conduct research, development, and implementation of HR policies that comply with South African employment legislation (LRA, BCEA, EEA, POPIA) while aligning with CCC's global business strategy.

• Oversee and enhance HR systems, strategies, and procedures within the South African entity.

• Manage the complete employment lifecycle in South Africa, from extending job offers to handling exits.

• Keep the South Africa Employee Policy Guide updated to reflect changes in legislation and business requirements.

• Analyze employee trends and offer data-driven recommendations to leadership for enhancing the employee experience.

• Handle employee relations issues, including grievances, performance-related matters, disciplinary actions, and terminations, in accordance with the LRA and CCC policy.

• Prepare necessary documentation and coordinate CCMA proceedings, conciliations, and arbitrations as needed.

• Supervise disciplinary hearings and investigations, ensuring adherence to procedural fairness and legal compliance.

• Act as the main advisor to managers regarding corrective actions, performance management, and fair labor practices.

• Develop, implement, and maintain a compliant Employment Equity Plan that aligns with the Employment Equity Amendment Act (effective January 2025) and relevant sector-specific numerical targets.

• Prepare and submit annual EEA2 and EEA4 reports to the Department of Employment and Labour.

• Coordinate the submissions of the Workplace Skills Plan (WSP) and Annual Training Report (ATR) to the appropriate SETA.

• Manage Skills Development Levy (SDL) responsibilities and coordinate with SETA for levy grant recovery.

• Lead BBBEE-related HR data collection, recordkeeping, and reporting to support the company's transformation goals.

• Ensure compliance of all employee data processing activities with the Protection of Personal Information Act (POPIA).

• Maintain POPIA-compliant employee records, including documentation of consent, data retention schedules, and protocols for secure destruction.

• Serve as an escalation point for employee queries and concerns regarding data privacy.

• Design and implement employee engagement programs specific to South Africa in collaboration with the local leader, including budget oversight.

• Organize SA Town Halls, US leadership visits, and Forum operations, managing content creation and logistical support.

• Manage the South African market page on CC Connect and oversee South African-specific communications.

• Serve as the primary contact for South African staff communications and local inquiries.

• Promote and continuously enhance the South African onboarding program, ensuring new employees understand their roles, CrossCountry culture, and local practices.

• Facilitate local access provisioning and logistics for new employees (e.g., Workshop17 setup, equipment).

⛳️ Requirements

• A minimum of 5 years of progressive HR experience, including at least 2 years in an HR Manager or senior HR generalist role.

• Comprehensive, practical knowledge of South African labor legislation: LRA, BCEA, EEA (including 2025 amendments), POPIA, and OHSA.

• Proven experience in managing CCMA matters through conciliation and arbitration processes.

• Practical experience with Employment Equity reporting (EEA2/EEA4) and WSP/ATR submissions.

• Strong background in employee relations and disciplinary hearings, ensuring both procedural and substantive fairness.

• Proficiency in HR systems and databases; experience with Workday is preferred.

• Exceptional communication, active listening, negotiation, and presentation skills, with the ability to engage stakeholders at all levels.

• Strong analytical skills demonstrated through the use of HR metrics to guide decisions.

• High attention to detail and the capability to handle confidential information with discretion.

• Comfort with AI: Proven ability to responsibly explore and implement firm-approved AI tools to boost productivity and innovation.

• Continuous Learning Mindset: Willingness to learn and apply emerging technologies, including AI and automation, in line with firm policies and client standards.

🏝️ Benefits

• Health insurance

• Professional development opportunities

• Flexible working arrangements