Human Resources Information Center Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Act as a primary customer service representative for the Human Resources Information Center, addressing inquiries via phone, email, and in-person interactions.

• Address both routine and escalated HR inquiries and issues by leveraging a comprehensive understanding of HR policies, procedures, and systems.

• Accurately and promptly process HR transactions, including benefits enrollments, modifications, and related activities.

• Collaborate with customers to resolve delays resulting from incomplete or erroneous submissions.

• Ensure the maintenance of precise and confidential personnel records in compliance with university policies and legal standards.

• Clearly interpret and communicate HR policies and procedures to employees and departments.

• Utilize HR information systems and call center tools to document, monitor, and address customer needs.

• Recognize trends and suggest process enhancements to improve efficiency, service quality, and customer satisfaction.

• Offer education, guidance, and training to employees and departments as necessary.

• Work in partnership with the HR Information Center Manager on special projects and service improvements.

⛳️ Requirements

• Bachelor’s degree or an equivalent combination of education and experience.

• Minimum of one year of experience in Human Resources or one year in a customer-focused, production-driven environment.

• Experience in a fast-paced setting that necessitates strong organizational and multitasking abilities.

• Prior experience in a call center or face-to-face customer service role is preferred.

• Strong commitment to customer service with a focus on delivering high-quality support.

• Proficient verbal and written communication skills.

• Possess analytical and problem-solving skills with a keen attention to detail.

• Ability to work effectively and collaboratively with diverse populations.

• Intermediate proficiency in Windows, Microsoft Word, and internet-based tools.

• Familiarity with HR systems such as SAP and Kenexa BrassRing is preferred.

• Bilingual language skills are advantageous, though not mandatory.

🏝️ Benefits

• Comprehensive and competitive medical and dental care programs.

• Generous retirement benefits.

• A wide range of family-friendly and cultural programs available to eligible team members.