HRA Operations Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver a seamless support experience to customers.

• Submit applications to the carrier and manage them until they receive approval.

• Assist customers in navigating the healthcare system.

• Identify and resolve customer issues when transactions or experiences do not proceed as intended.

• Document phone calls and emails with members using Zendesk.

• Respond to qualifying and benefit-specific inquiries.

• Provide scheduled phone and email support for members.

⛳️ Requirements

• Must hold a valid insurance agent license.

• Experience with Healthcare.gov and/or state-based exchanges, such as Covered California.

• Excellent verbal and written communication skills.

• Demonstrated patience, empathy, and composure in stressful situations.

• Ability to leverage insurance expertise to assist individuals through health coverage enrollment.

• Comfortable navigating support or sales-oriented digital platforms.

• Experience with Intercom is highly preferred.

• Possession of 5 or more state licenses is highly preferred.

• Fluently bilingual candidates are highly preferred.

🏝️ Benefits

• Comprehensive 100% Silver Plan medical coverage.

• Coverage for dental and vision.

• Membership in Vitable Primary Care.

• 401(k) plan.

• Life insurance coverage.

• Unlimited paid time off (PTO).

• Remote-first work environment.

• Provision of a MacBook.

• Stipend for home office setup.

• Competitive equity options.