HR Service Delivery Coordinator – TEMP

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Provide daily assistance to the Crew Member Services team.

• Act as the primary point of contact for employees by addressing HR-related inquiries through paper mail, email, web forms, and phone communications.

• Guide employees on Human Resources policies, procedures, systems, and processes across various HR functional areas.

• Create, update, and ensure the accuracy of employee records within the HRIS and case management systems.

• Thoroughly document employee interactions while upholding confidentiality.

• Process employee lifecycle transactions, which include new hires, status changes, transfers, promotions, and separations.

• Assist with onboarding and offboarding processes.

• Support benefits administration, payroll assistance, leave management, and other HR operational tasks.

• Track and achieve established SLAs and KPIs, such as customer satisfaction, case resolution, and closed contact metrics.

• Escalate complex employee relations or policy matters to the appropriate HR team members.

• Generate HR reports and maintain data integrity to ensure compliance and support business operations.

• Collaborate with internal stakeholders to enhance HR service delivery and operational procedures.

• Ensure compliance with employment laws, company policies, and record retention mandates.

• Execute additional duties and special projects as assigned.

• May require working evenings, weekends, and/or holidays to support business operations.

⛳️ Requirements

• High School Diploma, GED, or equivalent is required.

• Associate's or Bachelor's degree in Human Resources, Business Administration, or a related field is preferred.

• A minimum of one (1) year of experience in Human Resources, HR Operations, or Human Resources Administration is preferred.

• At least two (2) years of experience in a Shared Services environment, HR Service Center, People Operations, Customer Service, or Call Center environment is preferred.

• Experience with HRIS and case management systems is highly desirable.

• Strong understanding of HR policies, procedures, and employee support processes.

• Excellent verbal and written communication abilities.

• Exceptional customer service and problem-solving skills.

• Strong organizational capabilities with remarkable attention to detail.

• Ability to manage multiple tasks effectively in a fast-paced setting.

• Capacity to maintain confidentiality and exercise sound judgment.

• Proficient in Microsoft Office Suite and HR technology platforms.

• Experience with Workday, Legion, and Zendesk is strongly preferred.

• Bilingual proficiency in English and Spanish (spoken and written) is strongly preferred.

🏝️ Benefits

• Health coverage

• Financial wellness support

• Personal wellness support

• Reasonable accommodations for individuals with disabilities