HR Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee comprehensive HR operations, including HRIS management, employee record maintenance, payroll coordination, and benefits administration for a diverse, global workforce.

• Create and implement onboarding and offboarding programs that ensure a positive experience for new hires during their first 30 days and provide departing employees with a smooth, compliant exit.

• Develop and maintain HR policies, employee handbook materials, and leave-of-absence processes that are clear, up-to-date, and effectively followed.

• Ensure CrewAI remains compliant with federal, state, and local employment laws as it expands by monitoring evolving requirements and translating them into actionable procedures.

• Collaborate with the Finance team on payroll accuracy, benefits invoicing, and headcount reporting; work alongside hiring managers to streamline the employee lifecycle for efficiency.

• Generate reports and metrics such as headcount, attrition rates, time-to-onboard, and benefits usage to assist leadership in decision-making.

• Identify opportunities to enhance manual, error-prone HR operations through improved processes, tools, or automation.

⛳️ Requirements

• A minimum of 4 years of experience in HR operations, preferably including experience at a rapidly growing startup where you had to establish processes rather than merely execute them.

• Practical experience managing an HRIS (e.g., Rippling, Gusto, BambooHR, Workday, or similar), along with payroll and benefits administration.

• Familiarity with U.S. employment law and multi-state compliance; you understand your knowledge gaps and when to consult legal experts.

• A preference for developing scalable systems over one-off solutions, combined with the discernment to recognize when a quick manual fix is appropriate.

• Exceptional attention to detail when handling sensitive information, along with strong written and verbal communication skills — you can clearly articulate a policy to employees as well as convey risks to leadership.

• Ability to navigate ambiguity: you can transform the directive "we need HR ops to exist" into a functioning system without extensive guidance.

• Nice to have: Experience establishing HR operations in a company that grew from approximately 20 to over 100 employees.

• Nice to have: Familiarity with international employment matters (EOR platforms, contractor compliance, or global payroll).

• Nice to have: Experience in a technical, engineering-focused, or AI/ML organization.

• Nice to have: Knowledge of people analytics tools or experience building dashboards in Looker, Tableau, or similar platforms.

🏝️ Benefits

• Competitive salary and equity options.

• Remote-friendly culture with flexible work arrangements.

• Budget for professional development.

• Access to LLM credits and state-of-the-art tools.

• A unique opportunity to establish a People function from scratch at a company pioneering a new category.