HR Operations Supervisor – Payroll

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee operational supervision, development, support, and guidance for the Managed Payroll Team.

• Consistently facilitate clear and effective communication with both employees and clients.

• Design and conduct proactive training sessions for employees based on client requirements and opportunities.

• Drive collaboration both internally and externally to ensure client success.

• Manage all aspects of the internal recruiting and onboarding processes for new hires within the Managed Payroll Team.

• Assist team members in developing Standard Operating Procedures (SOPs) related to Managed Payroll services and support.

• Collaborate with the HR Operations Manager and/or Director of Managed HR Services to address service enhancements, resource allocation, and strategic planning.

• Take ownership of complex escalations, create action plans, and provide appropriate support to both team members and clients.

• Perform recurring supervisory responsibilities, including but not limited to employee performance management, time and attendance tracking, payroll management and approval, as well as internal onboarding and offboarding.

• Identify and implement process enhancements, including the development of additional payroll support services.

• Build and sustain employee-client portfolios that align with organizational objectives and workload standards.

• Ensure accurate and timely payroll processing across a multi-client portfolio while complying with internal service level agreements (SLAs) and regulatory requirements.

• Maintain robust internal controls and keep documentation audit-ready at all times.

• Cultivate a culture of accountability, teamwork, and ongoing improvement within the Managed Payroll organization.

⛳️ Requirements

• A Bachelor’s degree and/or at least three (3) years of experience in human resources is preferred.

• A minimum of two (2) years of supervisory experience in a dynamic environment is preferred.

• At least two (2) years of relevant experience in Human Capital Management (HCM) is preferred.

• Advanced knowledge of HR and payroll best practices.

• Exceptional written and verbal communication skills.

• Ability to quickly learn and navigate various HR systems and platforms, including payroll, benefits, applicant tracking systems, and HRIS.

• Competent in organizing, managing, and tracking multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work setting.

• Capable of delivering clear and effective presentations.

• Proficient in handling sensitive and confidential information.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.

• Engaging and collaborative team environment.