HR Operations Coordinator

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the primary point of contact for inquiries from USAP Associates and internal HR Workday transaction requests through phone, email, or ticketing system.

• Record cases in the case management system and categorize them by complexity level.

• Address routine Tier I HR and Workday inquiries using the knowledge base and accessible HR resources.

• Refer complex Tier II and Tier III questions and transaction requests to the designated support queue.

• Follow up as required and resolve inquiries promptly to achieve target service levels.

• Inform Associates about self-service options.

• Contribute to updates of Standard Operating Procedures (SOPs) related to HR programs, processes, and policies.

• Identify issues, escalate concerns, and advocate for enhancements to HR policies, programs, and processes.

• Ensure compliance with HR policies pertaining to Protected Health Information (PHI), Personally Identifiable Information (PII), and data privacy.

• Share expertise and engage in initiatives that enhance the effectiveness of HR Operations.

⛳️ Requirements

• High School Diploma or equivalent GED is mandatory.

• An Associate’s or Bachelor’s degree is preferred.

• A minimum of two (2) years of HR operations experience is preferred but not mandatory.

• At least one (1) year of experience in a customer service role is preferred but optional.

• Ability to maintain empathy and a customer-focused approach in a dynamic environment.

• Excellent communication skills in listening, speaking, and writing.

• Strong organizational abilities and meticulous attention to detail.

• Capability to swiftly search for and find information in online resources.

• Results-driven and consistently able to meet service-level objectives.

• Quick learner with a keen interest in personal development.

• Must adhere to policies while managing confidential information.

• Proficient in navigating HR systems like Case Management, Knowledge Management, and Workday.

• Must be capable of fulfilling physical requirements with or without reasonable accommodation.

• Please note that USAP does not hire candidates residing in California, Hawaii, or Alaska.

🏝️ Benefits

• Eligibility for quarterly bonuses; bonuses are contingent on both company and individual performance and are not guaranteed.

• Reasonable accommodations may be provided for employees with disabilities.

• Commitment to equal employment opportunities.