HR Manager – Lifecycle Time & Attendance

This is a fully remote position, open to applicants in Hong Kong.

📋 Description

• Take charge of the planning, execution, and service delivery for the Lifecycle Time & Attendance team.

• Navigate and provide guidance on the complex landscape of global employment with unparalleled speed, expertise, and accuracy.

• Impact the ability to maintain and expand our compliance coverage, consistently improve our customer experiences, and significantly boost our operational capacity.

• Mentor, coach, and develop team members to cultivate a high-performing T&A team.

• Promote a positive team culture across international boundaries in a remote, asynchronous setting that fosters excellence and innovation.

• Manage bi-annual performance evaluations and align both individual and team objectives with business goals within our high-performance culture.

• Lead recruitment, training, mentoring, and oversight of the regional team to support their professional development.

• Act as a subject matter expert and the final escalation point for all high-risk Time & Attendance issues.

• Collaborate across various domains—including Operations, Product, Engineering, Legal, and Employee Relations (ER)—to improve T&A processes, workflows, and standard operating procedures (SOPs).

• Enhance and streamline the Lifecycle T&A team's processes and existing workflows and tools, including identifying opportunities for automation to improve quality, efficiency, and scalability.

• Ensure the efficient and compliant delivery of Time & Attendance services while achieving KPIs and SLAs.

⛳️ Requirements

• Hands-on experience in people management with a strong coaching approach, particularly in leading distributed, international teams.

• Established history of experience in HR Operations across multiple countries.

• Comprehensive knowledge of Time & Attendance issues, related wage/hour laws, complex policy exceptions, and disciplinary procedures in various jurisdictions.

• In-depth understanding of complex T&A case resolution, wage/hour compliance, and handling policy discrepancies under labor laws in APAC countries.

• Experience in a dynamic, international, scale-up environment.

• Comfortable operating in a service level context (SLAs/KPIs), with a focus on continuous improvement and customer satisfaction.

• Technologically adept with experience using a range of digital tools, focusing on process optimization and automation.

• Proficient in written and spoken English.

• Capable of securely managing and safeguarding employee data and confidential information, adhering to established protocols while maintaining professionalism and discretion in high-stakes T&A situations.

• (A Plus); Experience in startups, remote work, and proficiency in additional languages besides English.

🏝️ Benefits

• Work from anywhere.

• Flexible paid time off.

• Flexible working hours (we operate asynchronously).

• 16 weeks of paid parental leave.

• Access to mental health support services.

• Stock options.

• Learning budget.

• Home office budget & IT equipment.

• Budget for local in-person social events or co-working spaces.