HR Case Administrator, Forms/Workflow

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver L2/L3 support for UKG HRSD modules, including case management, knowledge base, and employee service portal.

• Oversee and resolve HR cases, service requests, and escalations according to established SLAs.

• Configure and manage HR forms, workflows, and approval processes effectively.

• Develop, update, and maintain knowledge articles to enhance self-service capabilities and reduce case volumes.

• Monitor and enhance HR service delivery metrics such as case volumes, resolution times, and backlogs.

• Ensure data integrity, audit preparedness, and compliance with PII/PHI regulations.

• Collaborate with HR, payroll, and IT teams to optimize end-to-end HR processes.

• Assist with integration points involving HRIS and downstream systems.

• Engage in transition activities, knowledge transfer, and documentation enhancement from the current vendor.

• Identify chances for automation, standardization, and ongoing improvements.

⛳️ Requirements

• 4–8+ years of experience in HR Service Delivery, HR Operations, or HRIS support.

• Practical experience with UKG HR Service Delivery or comparable platforms like ServiceNow HRSD.

• Solid understanding of HR case management and the shared services model.

• Expertise in knowledge management and content governance.

• Proficient in HR workflows, forms, and process automation.

• Experience utilizing ticketing tools and working in SLA-driven environments.

• Familiarity with HR data privacy, security, and compliance concerning PII/PHI.

• Excellent analytical, problem-solving, and communication skills with stakeholders.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible working hours

• Paid time off

• Remote work options