HPC Engineer, Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Become proficient in the Rescale platform and its integration into customer workflows.

• Provide advanced technological solutions and support concerning some of Rescale’s most impactful features.

• Publish, oversee, and enhance complex HPC software for our most demanding clientele.

• Develop and implement processes and best practices related to HPC services and support.

• Champion customer requirements internally while collaborating with sales, product, and engineering teams to achieve customer success objectives and contribute to overall company goals.

• Actively engage with the customer support team to enhance customer value realization through every interaction, thereby driving increased customer satisfaction and retention.

• Identify and implement opportunities for enhanced productivity through automation and tools.

• Design and refine processes aimed at boosting customer satisfaction by consistently fulfilling or surpassing commitments to clients and enhancing the quality of deliverables.

• Provide technical assistance to our customers, independent software vendors, and strategic partners.

• Address various issues related to the software utilized by customers on Rescale, necessitating a comprehensive understanding of the software and an in-depth knowledge of the environment in which it operates.

• Maintain the software offerings on Rescale, including installation, benchmarking, and optimizing performance for the operational environment.

⛳️ Requirements

• Over 2 years of experience with HPC systems and HPC applications.

• Proficiency in Linux/Unix and Windows operating system environments.

• Familiarity with scripting languages such as Bash and Python.

• Interest in cloud computing platforms like AWS, Azure, or Google Cloud.

• General knowledge of HPC, schedulers, MPI, containers, Kubernetes, and GPU computing.

• Introductory experience with scientific computing libraries and tools, including OpenMP and CUDA.

• Experience in applying AI-assisted workflows within the software development lifecycle, utilizing AI agents, code generation, and automation to enhance engineering velocity and quality.

• Basic understanding of at least one CAE discipline (CFD, FEA, EDA, ML/AI, Molecular Dynamics, Weather Forecasting, Optics, etc.).

• Capability to collaborate with a diverse range of stakeholders across IT, engineering, and R&D.

• A self-motivated individual eager to learn and support project success in collaborative environments.

• Technical aptitude to understand the product and platform experience, as well as the customer journey in the high-performance computing and enterprise PaaS landscape.

• Excellent verbal and written communication skills for interaction with colleagues, cross-functional teams, and third parties.

• BS/BA degree in Engineering, Computer Science, or a related field.

🏝️ Benefits

• Offers equity.