Housing Coordinator

This is a fully remote position, open to applicants in Alabama, +2 more states.

📋 Description

• Advocate for and advance Sedgwick’s mission, strategic vision, and value proposition to both adjusters and policyholders.

• Act as a primary contact for policyholders throughout their relocation process.

• Assess housing requirements, including lifestyle preferences, household composition, accessibility needs, pets, and desired amenities.

• Perform market research to identify comparable housing options of like-kind and quality.

• Collaborate with housing vendors, landlords, and leasing agents to secure short-term rental accommodations.

• Negotiate lease agreements, optimize policy benefits, and adhere to Additional Living Expense guidelines.

• Tailor housing solutions based on policy coverage, budget constraints, availability, quality, and expectations of the insured.

• Deliver exceptional service throughout the policyholder’s duration of stay.

• Address concerns and facilitate lease extensions, furniture modifications, and service requirements.

• Draft and review lease contracts and associated documents.

• Input and maintain precise data in housing databases, CRM systems, and internal platforms.

• Keep up-to-date with rental market trends, landlord regulations, and best practices in insurance housing.

• Manage multiple claims and assignments with professionalism and urgency.

• Serve as the main point of contact for VIP clients.

• Perform additional tasks as assigned and contribute to quality programs.

⛳️ Requirements

• Bachelor’s degree or equivalent qualification from an accredited institution is preferred.

• A minimum of two (2) years of experience in inside sales, customer service, or account management.

• Prior experience in insurance, temporary housing, corporate lodging, or real estate is strongly preferred.

• Proficient communication, research, negotiation, and multitasking abilities.

• Strong capacity for clear and conceptual thinking.

• Excellent judgment, troubleshooting, analytical, and discretion skills.

• Capability to manage work-related stress and handle multiple priorities simultaneously.

• Ability to meet deadlines effectively.

• Proficient in computer keyboarding.

• Willingness to travel as required.

• Credit security clearance confirmed through a background credit check is mandatory.

🏝️ Benefits

• Work-life balance.

• Supportive organizational culture.

• Equal Opportunity Employer.

• Drug-Free Workplace.

• Reasonable accommodations provided as applicable and appropriate.