Hospital Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• The Hospital Customer Service Representative serves as the primary contact for patients reaching out through electronic channels, responsible for addressing inquiries, delivering information, and facilitating a seamless communication experience.

• Address patient inquiries submitted via the hospital's website.

• Ensure prompt and precise management of all electronic communications.

• Assist patients in addressing any issues or questions related to hospital services.

• Maintain a compassionate and professional attitude in all interactions with patients.

• Record all electronic interactions in the hospital's CRM system or appropriate databases.

• Uphold patient confidentiality in accordance with HIPAA regulations.

⛳️ Requirements

• High school diploma or equivalent; additional education or certification in healthcare administration is advantageous.

• Familiarity with EPIC or other Hospital Information Systems (HIM).

• Experience with EPIC My Chart is a plus.

• Demonstrated experience in hospital or physician customer service, ideally with 2 years of experience.

• Strong proficiency in digital communication tools and platforms.

• Exceptional written and verbal communication skills.

• An empathetic and patient-centered approach.

• Capacity to multitask and manage time efficiently.

• Basic knowledge of medical terminology is preferred.

• Understanding of HIPAA regulations and patient privacy standards.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and career advancement.

• Supportive work environment focused on patient care.