Hospice & Palliative Care Medical Virtual Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Professionally and efficiently manage a high volume of inbound and outbound phone calls.

• Conduct patient intake and gather essential demographic, medical, and referral details.

• Confirm insurance eligibility and benefits.

• Direct calls, messages, and requests to the relevant family members, clinicians, or departments.

• Prioritize and handle urgent communication requirements.

• Collaborate with referral sources, patients, families, and healthcare providers.

• Accurately document all communications within the EMR system.

• Assist with hospice admission processes and intake coordination.

• Ensure confidentiality and maintain HIPAA compliance at all times.

• Provide weekend coverage as necessary.

⛳️ Requirements

• Prior experience in healthcare, hospice, home health, medical office, or as a medical virtual assistant.

• Excellent communication and customer service abilities.

• Experience managing high-volume inbound and outbound calls.

• Familiarity with patient intake processes and insurance eligibility verification.

• Capacity to remain calm, professional, and compassionate during sensitive emotional situations.

• Strong multitasking, organizational, and time management skills.

• Reliable internet connection and a quiet, professional work environment.

• Detail-oriented, dependable, adaptable, and proactive.

• Nursing background is highly preferred.

• Experience in hospice or palliative care is preferred.

• Proficient in using Axxess EMR.

• Knowledge of Salesforce, Slack, WhatsApp, Skype, and other similar communication platforms.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Gain access to exceptional support for inquiries, guidance, contract issues, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be requested to enhance privacy and security for tasks related to clients.

• HIPAA & Cybersecurity Training + Certification (Provided): Receive access to our internal HIPAA compliance training, cybersecurity modules, and certification to confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access proprietary training on communication, client management, productivity systems, and best practices to help you excel as a top-performing VA and improve long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off based on the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client, with paid time off being optional and contingent upon the client’s offerings.

• Access to Tools & Resources: Utilize templates, workflow guides, productivity tools, and client-specific SOP support to enhance your performance.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or additional hours based on your performance.