Home Concierge Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Make up to 80 calls each day to customers who are expecting to hear from Clever.

• Inform home buyers and sellers about Clever's processes.

• Identify customer needs, offer guidance, and respond to inquiries regarding Clever's services.

• Gather and confirm essential customer information for precise data management.

• Work together with internal team members to ensure seamless transitions.

• Follow up with customers to ensure their requirements are fulfilled by agents.

• Provide a top-notch, five-star experience for every customer.

⛳️ Requirements

• Experience in real estate is advantageous but not mandatory.

• Background in sales, customer service, or a call-center setting is preferred.

• Comfortable working in a remote support environment with a high volume of calls.

• Excellent verbal and written communication abilities.

• Capability to work autonomously and effectively manage time.

• Commitment to maintaining a consistent work schedule.

• A growth mindset – enthusiastic about learning and self-improvement.

• Skill in multitasking while engaging in meaningful conversations with customers.

🏝️ Benefits

• Medical, dental, vision, and life insurance.

• 18 days of paid time off plus 10 paid holidays.

• Annual budget allocated for learning and career development.

• Paid sabbaticals to commemorate significant milestones.

• Exclusive access to Clever homeownership benefits.

• Assistance for your remote workspace.

• Retirement plan managed through Guideline.

• 6–12 weeks of paid parental leave.

• Complimentary counseling sessions and optional weekly meditation.