Home Care Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide families and clients through initial discussions regarding in-home, non-medical care.

• Connect with prospective clients mainly via phone, as well as through email, chat, and text.

• Engage with clients, foster trust, and achieve daily outreach and conversion objectives.

• Manage inbound and outbound calls, typically ranging from 80 to 95 per day.

• Maintain a consistent flow of calls with potential clients and their families.

• Listen to client needs and align them with suitable care solutions.

• Communicate available services, request commitment, and arrange follow-up consultations.

• Meet or surpass individual and team sales metrics, including call volume, conversion rates, and quality standards.

• Utilize CRM tools like Salesforce to monitor activity and ensure consistent follow-up.

• Report directly to the Sales Manager.

⛳️ Requirements

• Minimum of 3 years of experience in phone-based sales or customer service (both inbound and outbound).

• Bachelor’s degree or an equivalent level of professional experience is required.

• Familiarity with a high-volume call center environment is essential.

• Ability to excel in a metrics-driven setting and meet performance goals.

• Strong empathetic communication skills combined with confident sales execution.

• Experience working remotely, effectively managing time, and staying connected to a virtual team.

• Availability for evening and weekend shifts is necessary.

• Must be able to work one consistent schedule and every fourth weekend (Saturday and Sunday) on a regular rotation.

• Required attendance during the initial three-week virtual training period, Monday to Friday, from 8:00 am to 5:00 pm Central Time, with active participation on camera.

• Experience in home care, healthcare, or senior services is a significant advantage.

🏝️ Benefits

• Tiered monthly bonus structure based on reaching monthly sales targets, starting at $300 for meeting 100% of the target, with additional bonuses for exceeding expectations.

• Equity opportunities.

• 401K plan with up to a 4% match.

• Comprehensive medical, dental, and vision coverage, including a no-cost plan for employees.

• Employer-paid Short Term Disability, Long Term Disability, and Life Insurance.

• Optional additional Life Insurance coverage available.

• Generous paid time off program.

• Employee Assistance Program.