Home-Based CSR, Business Development Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Process orders and manage the complete workflow until delivery is made to the client.

• Relay updates on order status and changes in the production schedule to manufacturing suppliers, sales teams, and customers.

• Establish and nurture sustainable relationships with customer accounts through transparent and engaging communication.

• Collaborate with suppliers and internal teams to address and resolve order-related issues.

• Ensure that production proofs are approved, reviewed, and properly documented.

• Keep detailed records of customer interactions, transactions, feedback, complaints, and order-related activities.

• Update order statuses in internal systems and adhere to communication procedures, guidelines, and policies.

• Identify appropriate C-suite contacts for new business outreach using client-supplied company lists and platforms.

• Carry out related ad hoc tasks as needed.

⛳️ Requirements

• Exceptional proficiency in spoken and written English communication.

• Strong focus on customer service.

• Excellent analytical and problem-solving abilities.

• Strong organizational skills and effective time management.

• Capability to thrive in a fast-paced and sometimes high-pressure environment.

• Bachelor’s degree in Marketing, Communications, Business Administration, or a similar field.

• 1–2 years of direct experience in promotional activities, customer service, or order management.

• Willingness to work overnight or graveyard shifts in Philippine time or during US business hours.

• Proficient in Microsoft and Google applications.

• Basic familiarity with Adobe Illustrator, Adobe Photoshop, and Canva is preferable.

• Experience in the promotional industry or similar e-commerce roles is an advantage.

• Background in handling inbound and outbound calls, customer retention, and inside sales is preferred.

• Customer-oriented with the ability to adapt to various personality types.

• Knowledge of CRM systems and practices.

🏝️ Benefits

• Competitive salary packages that lead the industry.

• Permanent work-from-home arrangement.

• Company equipment will be provided.

• Benefits mandated by the government.

• Employer share options.

• Internet stipends available upon regularization.

• HMO coverage from regularization (with an option to enroll as early as Day 1).

• Paid time off credits and service incentive leaves.

• Major spring and winter company live events.

• Monthly virtual employee appreciation events.

• Access to company-provided career skills training courses.

• A company culture dedicated to your personal and professional development.