HIM Protected Health Info Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Act as the main support contact for the Health System encompassing 8 Acute Care Hospitals, all Baptist Outpatient Services, and various ambulatory surgical centers.

• Address inquiries from former patients, physicians, hospital personnel, and other requestors seeking health information.

• Safeguard the confidentiality of patients’ protected health information.

• Conduct quality assessment reviews on the release of health information to ensure proper, complete, and accurate disclosure.

• Verify all necessary components of incoming requests.

• Handle phone inquiries and provide information in accordance with hospital policies regarding the Disclosure of Medical Record Information, as well as State and Federal laws, HIPAA, and Information Blocking regulations.

• Deliver outstanding customer service.

• Collaborate with a team to achieve goals related to the release of protected health information and departmental objectives.

• Travel to various locations for depositions or court hearings.

⛳️ Requirements

• High School diploma, Certificate, GED, Training, or Experience.

• A minimum of 3 years of experience in record release and/or an acute care environment within a large healthcare organization is required.

• An Associate’s degree in health information management is preferred.

• Certifications such as Record Health Information Technician (RHIT), Registered Health Information Administrator (RHIA), or Health Services Administration are preferred.

• Familiarity with medical terminology, clinical chart formats, and computer literacy is essential.

• Capacity to thrive in a customer service-focused environment with significant telephone interaction.

• Strong verbal and written communication skills, including the ability to effectively interact with both internal and external customers.

• Proficient in computer applications (MS Office – Word, Excel, and Outlook).

• Ability to work effectively under pressure and meet deadlines while maintaining a positive demeanor and delivering exceptional customer service.

• Capability to multitask and work autonomously to complete assignments within the parameters of given instructions, established routines, and recognized best practices.

• Must be detail-oriented and a high-volume performer with outstanding organizational abilities.

• Willingness to travel to various sites for depositions or court hearings.

🏝️ Benefits

• Opportunities for career growth and development, with clear pathways and ongoing support.

• Comprehensive health and wellness resources that extend beyond traditional benefits.

• A wellness program designed to assist employees in eliminating their medical plan deductible, thus reducing out-of-pocket healthcare expenses.

• Tuition reimbursement to facilitate continuous learning and professional advancement.